Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mohammed Elhilm

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 8-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

9
9
years of professional experience

Work History

Customer Sales Manager

T- Mobile
01.2021 - 02.2024
  • Increased customer satisfaction by addressing and resolving customer inquiries and concerns promptly.
  • Managed a team of sales representatives to achieve monthly and quarterly sales targets.
  • Developed innovative sales strategies for product promotion, resulting in increased revenue.
  • Conducted regular performance reviews with individual team members, identifying areas for improvement and providing constructive feedback.
  • Implemented streamlined processes for order management, reducing fulfillment time and increasing customer satisfaction.
  • Provided ongoing coaching and mentoring to the sales team, fostering a positive work environment that promoted professional growth.
  • Analyzed market trends and competitor activity, adjusting sales strategies accordingly for maximum effectiveness.
  • Established strong relationships with key clients, leading to increased repeat business and referrals.

Sales Manager

Ansa Corporation
03.2015 - 10.2020
  • Prepared daily orders, Made weekly schedules for employees, Provided professional training, Drafted documents for internal meetings
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Education

Associate of Science - Early Childhood Education

The Community College of Baltimore County
Essex, MD
06.2018

Associate of Science - Business Administration

The Baltimore City Community College
Baltimore, MD
12.2015

English As A Second Language

Towson University
Towson, United States
05.2012

Certification in Business Management -

ESG International Business School
Paris, France
01.2011

High School Diploma -

ANISS High School
Casablanca, Morocco
06.2008

Skills

  • Aftermarket Sales
  • Marketing Strategy Development
  • Account Management
  • New Hire Onboarding
  • Strategic Planning
  • Customer Billing
  • Sales Targeting
  • Customer Trend Analysis

Accomplishments

  • Supervised team of 20 staff members.
  • Resolved product issue through consumer testing.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

Arabic
Native language
English
Proficient
C2
Arabic
Proficient
C2
French
Proficient
C2

Timeline

Customer Sales Manager

T- Mobile
01.2021 - 02.2024

Sales Manager

Ansa Corporation
03.2015 - 10.2020

Associate of Science - Early Childhood Education

The Community College of Baltimore County

Associate of Science - Business Administration

The Baltimore City Community College

English As A Second Language

Towson University

Certification in Business Management -

ESG International Business School

High School Diploma -

ANISS High School

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Mohammed Elhilm