Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Main Interests
Languages
Timeline
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MOHAMMED ASLAM NAVAS

Wraszawa

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Student Worker

Piekarnie Cukiernie Putka
11.2023 - Current
  • Took and followed detailed directions from others.
  • Worked in a team environment to maintain high levels of productivity.
  • Maintained a tidy and organized environment to comply with cleanliness standards.
  • Observed packing operations to verify conformance to specifications.

CUSTOMER SERVICE REPRESENATIVE

J B PHARMACEUTICAL DISTRIBUTORS
04.2021 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Successfully managed a high volume of customer inquiries via phone, email, and live chat while maintaining a 95% customer satisfaction rating.
  • Implemented a new customer feedback system, resulting in a 20% increase in positive feedback and a 15% decrease in negative feedback within six months.
  • Resolved customer issues promptly and efficiently, resulting in a 30% decrease in complaint resolution time and a 25% decrease in escalated cases.
  • Collaborated with cross-functional teams including sales, marketing, and logistics to ensure seamless customer experiences and resolve complex customer inquiries.
  • Achieved a 98% order accuracy rate, ensuring timely delivery and customer satisfaction.
  • Recognized as "Employee of the Month" three times for consistently exceeding performance targets and providing outstanding service.

Education

Masters In Business Management - International Business Management

WARSAW MANAGEMENT UNIVERSITY
Kawęczynska 36 Warsaw

Bachelor of Commerce With Computer Application - (University of Kerala)

SNGM ARTS & SCIENCE COLLEGE,THURAVOOR
Kerala,India
02.2021

Skills

  • Microsoft Office Suite
  • Jira
  • Power BI
  • SAP
  • LeadSquared
  • Adobe
  • Salesforce
  • SQL
  • Creating and keeping deadlines, team management, teamwork, and team Leadership
  • Coordinating and executing events, multitasking and priority setting
  • Problem-solving, analysis and documentation, record keeping, and delegation
  • Strong presentation and Confident, articulate, and demonstrating professional abilities, Speaking in public, to groups
  • Excellent presentation and negotiation skills
  • Data Entry
  • Customer Relations
  • Complaint Handling
  • Good analytical and problem-solving skills

Accomplishments

  • Captain of the College Football Team
  • Excellence Award-Startup Ideas
  • Best Event Handler: Karma Charitable Trust
  • Best Performer Award: JB PHARMA (OCT,DEC,NOV 2022)
  • Qualified for Reckitt Open Day Graduate Development Program 2023 in Warsaw

Main Interests

  • Networking with Stakeholders.
  • Projects to make people's life easier.
  • Problem-solving and deep diving.
  • Planning and operations.
  • Reporting and Documentation.
  • Supply Chain network optimization.
  • Challenging and multi cultural work environment.
  • Monitoring Customer credit limit and controlling stocks

Languages

English
Advanced
C1
Polish
Elementary
A2
Hindi
Upper intermediate
B2
Malayalam
Proficient
C2
Arabic
Upper intermediate
B2
German
Beginner
A1

Timeline

Student Worker

Piekarnie Cukiernie Putka
11.2023 - Current

CUSTOMER SERVICE REPRESENATIVE

J B PHARMACEUTICAL DISTRIBUTORS
04.2021 - 05.2023

Masters In Business Management - International Business Management

WARSAW MANAGEMENT UNIVERSITY

Bachelor of Commerce With Computer Application - (University of Kerala)

SNGM ARTS & SCIENCE COLLEGE,THURAVOOR

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MOHAMMED ASLAM NAVAS