GLORY EMILY KANGATY
Dar es Salaam
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a working experience of over 2 years in different departments. A good team player with excellent communication skills and good problem solving skills.
Overview
5
5
years of professional experience
Work History
Safe Care Coordinator
Ilala Afya Centre
06.2023 - Current
- Represented the facility to various meetings held by safe care
- Implemented safe care standards into the facility
- Advising the management on ways to improve our service standards
- Coordinated discharge planning for patients ensuring a smooth transition from hospital to home or other facilities.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined needs for special assessment activities for complex cases and effectively handling care plans.
Pharmacy Technician
Ilala Afya Centre
01.2023 - Current
- Set up and modified patient profiles to include current medications and insurance details
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Liaised with other pharmacies to eliminate issues related to product expiration
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Increased overall pharmacy productivity by restocking supplies, organizing shelves and maintaining cleanliness according to standards
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Stocked, labeled and inventoried medication to keep accurate records
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Administrative Assistant
Ilala Afya Centre
12.2021 - Current
- Facilitated timely delivery of special projects to meet organizational objectives
- Worked together with my team in finding methods for improving our daily operations and communications with clients
- Supervising and orienting new staff into the system
- Assist the organization in setting up new projects
- Supervising day to day operations in the facility
HR Assistant
Ilala Afya Centre
03.2022 - 11.2023
- Conducted exit interviews with terminated employees
- Reviewed and screened applicant resumes to identify qualified candidates
- Assisted with creating employee personal files
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions
- Set up orientations and initial training for new employees
- Created and completed personnel action forms for hires, terminations and title changes
- Oversaw and managed hiring process and assisted human resources
- Coordinated employee training programs to improve productivity and performance
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques
- Compiled employee records from individual departments to maintain central files
- Screened applicant resumes and coordinated both phone and in-person interviews
- Checked references for potential candidates
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
- Responded to employee inquiries regarding benefits and other HR topics
- Preparing contracts for new staff
Receptionist
Ilala Afya Centre
12.2021 - 12.2022
- Resolved customer problems and complaints
- Maintained confidentiality of information regarding clients and company
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled cash transactions and maintained sales and payments records accurately
- Responded to inquiries from callers seeking information
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
Pharmacy Technician
KBD Polyclinic
01.2020 - 09.2020
- Received patients at the pharmacy and answered questions relating to prescriptions and over-the-counter products
- Increased overall pharmacy productivity by restocking supplies, organizing shelves and maintaining cleanliness according to standards
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Entered and processed patients' prescriptions into internal system
- Stocked, labeled, and inventoried medication to keep accurate records
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
Education
Diploma in Pharmaceutical Sciences - Pharmaceutical Sciences
Paradigms College Of Health And Allied Sciences
Dar Es Salaam, Tanzania07-2020
Kenya Certificate of Secondary Education (KCSE) - High School
Kilimanjaro Senior Girls High School
Kajiado, Kenya10-2016
Skills
- Pharmacy operations management
- Employee Recruitment and Hiring
- Records Maintenance
- Documentation
- Project Oversight
- Schedule Management
- Patient management
- Problem solving
- Strong work ethics
- Clear communications
Languages
Swahili
Native language
English
Advanced
C1
Timeline
Safe Care Coordinator
Ilala Afya Centre
06.2023 - Current
Pharmacy Technician
Ilala Afya Centre
01.2023 - Current
HR Assistant
Ilala Afya Centre
03.2022 - 11.2023
Administrative Assistant
Ilala Afya Centre
12.2021 - Current
Receptionist
Ilala Afya Centre
12.2021 - 12.2022
Pharmacy Technician
KBD Polyclinic
01.2020 - 09.2020
Diploma in Pharmaceutical Sciences - Pharmaceutical Sciences
Paradigms College Of Health And Allied Sciences
Kenya Certificate of Secondary Education (KCSE) - High School
Kilimanjaro Senior Girls High School
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