Monika Bochenek
Cracow,Poland
Summary
Transformation Project Manager with 15+ years of experience delivering business transformation, transition management and process improvement initiatives within Shared Services and Global Business Services environments. Experienced in translating strategic objectives into actionable plans, coordinating cross-functional and international stakeholders, and driving organizational change. Proven ability to lead transformation programs, manage risks and dependencies, support senior leadership decision-making, and ensure successful delivery of business outcomes in complex matrix organizations.
Overview
4
4
Languages
20
20
years of professional experience
Work History
PTP Process Delivery Manager
Electrolux Poland
05.2024 - Current
- Led, coached, and empowered a large-scale operational team of nearly 90 PTP Specialists, fostering a culture of growth that positioned the PTP organization as the company’s front-runner in Continuous Improvement (CI) initiatives.
- Partnered with Senior PTP Process Manager and PTP Global Process Owner to define strategic priorities, governance frameworks and transformation roadmap.
- Led global business transformation and productivity initiatives across the PTP organization, driving operational excellence for over 50 legal entities across 30+ countries in 3 major business areas (EU, NA, APAC).
- Aligned and led cross-functional stakeholders through complex organizational redesigns and global ABO (Activity Based Organisation) transformation milestones.
- Leveraging KPI tracking to ensure effective team leadership and process management.
- Drove change management activities to ensure seamless alignment between global strategic objectives and operational execution.
PTP Transition Process Lead
Electrolux Poland
05.2021 - 04.2024
- Led end-to-end process migrations and transitions across the Europe, partnering with international stakeholders within a Shared Services framework.
- Developed project plans, monitored milestones, managed risks and coordinated stakeholder expectations.
- Facilitated collaboration between local business teams, controllers and global project stakeholders.
- Conducted process mapping and business analysis to identify improvement opportunities.
- Facilitated knowledge transfer, stabilization and operational handover activities.
- Ensured successful delivery of transformation objectives through robust project governance and continuous KPI reporting.
PTP Team Leader
Electrolux Poland
03.2018 - 04.2021
- Managed, coached, and developed an operational team of 15 PTP Specialists in a fast-paced international SSC (Shared Service Center) environment.
- Managing relationships with CEE-based stakeholders to ensure operational alignment and seamless service delivery.
- Spearheaded numerous Continuous Improvement projects, driving operational efficiency and workflows optimization, resulting in enhanced process speed, waste elimination, and significant operational cost reductions.
Senior Clerk
Electrolux Poland
02.2009 - 02.2018
- Served as a core member in transition activities within a SSC (Shared Service Centre) program, successfully migrating finance operations from Romania to Poland through effective knowledge transfer and change management.
Process Assistant
Capgemini Poland
11.2006 - 02.2009
- Managing process delivery within PTP operations and OTC collections support inside an international Shared Services environment.
Education
Romanian Philology
Jagiellonian University
Finance and Accounting
University of Economics
Skills
- Transformation Programs
- Project Management
- Change Management
- Cross-Functional Leadership
- International Project Delivery
- Risk & Issue Management
- Governance & Reporting
- KPI Management
- Strategic Planning
Languages
English
Advanced
C1
Romanian
Advanced
C1
Spanish
Upper Intermediate
B2
Polish
Proficient
C2
Timeline
PTP Process Delivery Manager
Electrolux Poland
05.2024 - Current
PTP Transition Process Lead
Electrolux Poland
05.2021 - 04.2024
PTP Team Leader
Electrolux Poland
03.2018 - 04.2021
Senior Clerk
Electrolux Poland
02.2009 - 02.2018
Process Assistant
Capgemini Poland
11.2006 - 02.2009
Romanian Philology
Jagiellonian University
Finance and Accounting
University of Economics