MONIKA GAUDYSINSKA
Łódź
Summary
Started career at Infosys as a senior process executive. As a fast learner, not afraid of new challenges, have become a task killer and become a coordinator with a promotion to a specialist. Committed in identifying issues and achieving solutions for recognized problems to increase data quality. A strong team player with excellent collaboration skills, and a commitment to maximizing KPI's which lead the way to jump into the process lead position and finally to current role as Senior Analyst.
Overview
13
13
years of professional experience
Work History
Warehouse Operative
Omega Resource Group Ltd
10.2016 - 12.2016
- Loaded and unloaded packages in a fast-paced warehouse environment.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Archive Processor
ACS Solutions Poland SP. z o.o
03.2016 - 12.2016
- Effective prioritization and organization of the workload an eye on detail while scanning
- Payable and Accounts Receivable department based on work in SAP system
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
Senior Analyst
Infosys BPM Poland
11.2022 - Current
- Validated results and performed quality assurance to assess accuracy of data for stock management
- Generated ad-hoc reports to evaluate specific business requirements
- Collaborated with stakeholders to identify business needs and data sources
- Provided technical support for troubleshooting analytics and reporting issues in 12 active reports
- Developed customized reports, summarizing and presenting data in visually appealing format to increase operational efficiency
- Updated and developed 7 scripts to extract and analyze data from multiple sources connected to Tableau
Process Lead
Infosys, BPM Poland
06.2021 - 11.2022
- Maintained NPS dashboard and provided instructions to end users about Service Now functionalities
- Built general Service Now dashboards to keep up with agreed SLA and report to client on weekly basis
- Conducted 4 months training as customer domain and Service Now expert during Knowledge Transition of client master data
- Supervised existing workflows to eliminate weak points or bottlenecks in process operations
- Mapped 5 process workflows to enhance understanding of procedures.
Process Specialist
Infosys BPM Poland
07.2019 - 06.2021
- Performed big data updates in SAP ECC via LSMW, mass transaction or VBA tool
- Developed standard operating procedures and document workflows to drive current and future processes.
- Solved issues with orders, invoicing or shipping related to customer master
- Performed prospects merge from C4C to SAP
- Extracted complex reports from SAP via SQL or SQVI
- Cooperated closely with other support teams and client's key users
Senior Process Executive
Infosys BPM Poland
05.2018 - 07.2019
- Performed creations and changes of customer accounts in SAP ECC
- Answered online requests and completed interactions quickly to meet productivity goals
- Focused on keeping agreed SLA, daily target and high quality of maintained data
- Performed changes to solve issues in C4C
- Prepared accurate documents for customer and business needs
Senior Sales Assistant
Fujitsu Technology, Solutions Sp.z o.o
03.2017 - 04.2018
- Engaged with as many resellers of Fujitsu products as possible within 3k of active partners' accounts on UK market
- Maintained good business relationships via both telephone and email
- Provided internal support across CCD and Enterprise product portfolio by ensuring that reseller partners are up to date with products
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility
- Provided resellers with detailed information about products while learning about their end user's needs and budget
Warehouse Operative
Omega Resource Group Ltd
07.2015 - 12.2015
- Loaded and unloaded packages in a fast-paced warehouse environment
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Receptionist
Louvre, Hotels Group
02.2011 - 06.2015
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Worked as productive and polite receptionist, handling all phone calls and initial meetings with patients and families
Education
No Degree - Technician of Work Safety Regulations
Ap Edukacja
Łódź01.2012
No Degree - Hospitality Technician
Post-secondary School“Cosinus"
Łódź06.2010
Skills
- SQL
- Tableau
- Microsoft Excel
- Microsoft Power BI
- Detail Oriented
- SAP
- Power Query
- VBA
- C4C
- Jira
Additional Information
- Improved efficiency of the daily customer process by implementing SQL automation project and reduced annual cost by $1296.00
- Achieved successful Service Now implementation by adjusting all necessary features to keep the current process on the same high level.
- Built and administered Power BI dashboard for Net Promoter Score to track customer satisfaction and performed planned actions that increased the NPS score.
- Built and maintained PowerApps application for time workload reporting for the processing team. Chosen by the manager to share my story in the company event Aspire to Inspire shared internally and on social media.
Languages
Polish
Native language
English
Advanced
C1
Timeline
Senior Analyst
Infosys BPM Poland
11.2022 - Current
Process Lead
Infosys, BPM Poland
06.2021 - 11.2022
Process Specialist
Infosys BPM Poland
07.2019 - 06.2021
Senior Process Executive
Infosys BPM Poland
05.2018 - 07.2019
Senior Sales Assistant
Fujitsu Technology, Solutions Sp.z o.o
03.2017 - 04.2018
Warehouse Operative
Omega Resource Group Ltd
10.2016 - 12.2016
Archive Processor
ACS Solutions Poland SP. z o.o
03.2016 - 12.2016
Warehouse Operative
Omega Resource Group Ltd
07.2015 - 12.2015
Receptionist
Louvre, Hotels Group
02.2011 - 06.2015
No Degree - Technician of Work Safety Regulations
Ap Edukacja
No Degree - Hospitality Technician
Post-secondary School“Cosinus"
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