Monika Green

* Analyzed financial data and prepared reports related to currency sales, trends and forecasts to inform business decisions

* Developed and executed sales plans to meet and exceed revenue and profit targets

*Built and maintained strong relationships with customers to ensure long-term loyalty and satisfaction

*Managed daily foreign exchange operations, ensuring smooth currency sales and handling large cash flows in multiple currencies

* Worked with the team of cashiers to meet the branch sales targets

* Ensured compliance with all AML (Anti-Money-Laundering) regulatory requirements

* Addressed customer queries and complaints, ensuring high level of satisfaction

* Assisted customers with currency exchange inquiries , providing information on exchange rates, fees and available services

* Ensured a high level of customer satisfaction by delivering accurate and efficient service

* Processed currency transactions and handled cash with with attention to detail and accuracy

* Collaborated with the housekeeping team to meet hotel standards and guest expectations

* Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.

* Provided high-quality customer service be responding to guest requests promptly