Monika Laskowska
AR Manager
Summary
Results and people oriented, strategic manager with 10 years of experience in SSC.
Overview
10
10
years of professional experience
Work History
AR Manager
C.H. Robinson Polska S.A.
Wrocław
05.2022 - Current
- Building and developing the team and infrastructure to implement and maintain best practices and to manage and coach the AR Team;
- motivating the team to achieve individual and team objectives, providing coaching, guidance and support;
- assisting in creating career development plans to ensure employees achieve their full potential through the performance management process;
- providing direction and support to the team on day to day activities;
- handling all escalated calls and utilizing key conflict resolution and customer service skills;
- overseeing that internal controls are performed, the team follows internal procedures to deliver the highest quality of service;
- running aging reports to monitor receivables, so as to trend and focus collections on specific aging buckets to achieve bad debt financial goals;
- taking active part in variety of projects by leading and supporting process design, performing business analysis, driving continues improvements initiatives;
- working on continuous improvement in terms of process, ways of working and system optimization in the areas such as: collections, billing and customer master
AR Team Leader
C.H. Robinson Polska S.A.
Wrocław
11.2019 - 04.2022
- Leading, managing and recruiting AR team;
- leading and supporting development of AR processes and methods;
- identifying opportunities within AR area and between other departments;
- driving the transition of Accounts Receivables into modern and automated area;
- coordinating weekly and monthly operational activities, ensuring the right task split in the team and business continuity;
- managing day to day team’s issues, flag and mitigate them and manage escalations;
- analyzing regularly KPIs and create proper action plan to reach target levels
AP Coordinator
C.H. Robinson Polska S.A.
Wrocław
09.2018 - 10.2019
- Resolving standard queries and issues related to relevant processes;
- invoice processing;
- following and updating policies and work instructions;
- query handling via e-mail and phone;
- performing and support other team members in day-to-day operations according to the assigned task
AR Specialist
C.H. Robinson Polska S.A.
Wrocław
04.2018 - 08.2019
AP Subject Expert Matter
C.H. Robinson Polska S.A.
Wrocław
01.2016 - 03.2018
Senior AP Clerk
C.H. Robinson Polska S.A.
Wrocław
01.2015 - 12.2015
AP Clerk
C.H. Robinson Polska S.A.
Wrocław
04.2013 - 12.2014
Retail Banker
Bank BPH
Wrocław
10.2012 - 03.2013
Education
Postgraduate - Controlling
Wrocław School of Banking
Wrocław Paź 2013 - Cze 2014
Master degree - Finance and Accounting
Wrocław School of Banking
Wrocław Paź 2012 - Cze 2014
Bachlor degree - Marketing and Management
Tietgen Business College
Odense Sty 2011 - Cze 2011
Bachlor degree - Managment; Psychology in Business
Wrocław School of Banking
Wrocław Paź 2009 - Cze 2012
Skills
- Leaderhip skills;
- good analytical skills, able to prepare analysis and reporting;
- able to work in a fast paced environment;
- strong customer service and communication skills, both verbal and written
Timeline
AR Manager
C.H. Robinson Polska S.A.
05.2022 - Current
AR Team Leader
C.H. Robinson Polska S.A.
11.2019 - 04.2022
AP Coordinator
C.H. Robinson Polska S.A.
09.2018 - 10.2019
AR Specialist
C.H. Robinson Polska S.A.
04.2018 - 08.2019
AP Subject Expert Matter
C.H. Robinson Polska S.A.
01.2016 - 03.2018
Senior AP Clerk
C.H. Robinson Polska S.A.
01.2015 - 12.2015
AP Clerk
C.H. Robinson Polska S.A.
04.2013 - 12.2014
Retail Banker
Bank BPH
10.2012 - 03.2013
Postgraduate - Controlling
Wrocław School of Banking
Paź 2013 - Cze 2014
Master degree - Finance and Accounting
Wrocław School of Banking
Paź 2012 - Cze 2014
Bachlor degree - Marketing and Management
Tietgen Business College
Sty 2011 - Cze 2011
Bachlor degree - Managment; Psychology in Business
Wrocław School of Banking
Paź 2009 - Cze 2012