Summary
Overview
Work History
Education
Skills
Timeline
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Monika Lebiocka

Lgota Nadwarcie,24

Summary

I have over 9 years of experience in selecting hearing aids.

I can work under time pressure and in stressful conditions. My strengths are highly developed communication skills and a technical mind. During my studies in biomedical engineering, I had the opportunity to participate in hip implant procedures. I am an ambitious person, I have very good results in my current job and I see my future in the medical industry.



Overview

12
12
years of professional experience

Work History

Hearing Aid Technician, Salesperson

Sonova Audiological Care Poland
09.2014 - Current
  • Recommended and fitted assistive listening devices and protection devices to improve hearing.
  • Conducted regular quality control checks on all hearing aids stock ensuring consistent performance levels were maintained
  • Enhanced patient satisfaction by providing personalized hearing aid fittings and adjustments.
  • Improved patient education on proper hearing aid use and care, resulting in better overall experiences and outcomes.
  • Boosted patient retention rates through exceptional customer service skills and follow-up communication efforts.
  • Enhanced patient satisfaction by providing personalized hearing aid fittings and adjustments.
  • Continuously updated professional knowledge by attending industry conferences, workshops, or training events related to hearing aid technology advancements.
  • Supported the sales process by demonstrating product features and benefits to prospective customers, leading to increased revenue growth.
  • Increased average transaction value by upselling complementary products or services based on customer needs.
  • Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
  • Promoted, sold and fit hearing aids and accessories, boosting overall sales 60%.


Restaurant Shift Manager

Restaurants " Taste Health"
07.2012 - 09.2014
  • Monitor staff members during assigned shifts, overseeing all aspects of employee performance and food service.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Excelled in every store position and regularly backed up front-line staff.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.

Education

Associate of Arts - Sales Management

WSB University
Dąbrowa Górnicza, Poland
04.2019

Bachelor of Science - Hearing Aid Technician

Study of Hearing Prosthetics
Wrocław
04.2016

Associate of Science - Biomedical Engineering

University of Technology
Częstochowa, Poland
05.2014

Skills

  • Ability to learn quickly
  • Anatomy knowledge
  • Communication skills
  • Customer service
  • Driving license, cat B
  • English conversational
  • Personal skills
  • Prioritizing tasks

Timeline

Hearing Aid Technician, Salesperson

Sonova Audiological Care Poland
09.2014 - Current

Restaurant Shift Manager

Restaurants " Taste Health"
07.2012 - 09.2014

Associate of Arts - Sales Management

WSB University

Bachelor of Science - Hearing Aid Technician

Study of Hearing Prosthetics

Associate of Science - Biomedical Engineering

University of Technology

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Monika Lebiocka