Monika Lebiocka
Lgota Nadwarcie,24
Summary
I have over 9 years of experience in selecting hearing aids.
I can work under time pressure and in stressful conditions. My strengths are highly developed communication skills and a technical mind. During my studies in biomedical engineering, I had the opportunity to participate in hip implant procedures. I am an ambitious person, I have very good results in my current job and I see my future in the medical industry.
Overview
12
12
years of professional experience
Work History
Hearing Aid Technician, Salesperson
Sonova Audiological Care Poland
09.2014 - Current
- Recommended and fitted assistive listening devices and protection devices to improve hearing.
- Conducted regular quality control checks on all hearing aids stock ensuring consistent performance levels were maintained
- Enhanced patient satisfaction by providing personalized hearing aid fittings and adjustments.
- Improved patient education on proper hearing aid use and care, resulting in better overall experiences and outcomes.
- Boosted patient retention rates through exceptional customer service skills and follow-up communication efforts.
- Enhanced patient satisfaction by providing personalized hearing aid fittings and adjustments.
- Continuously updated professional knowledge by attending industry conferences, workshops, or training events related to hearing aid technology advancements.
- Supported the sales process by demonstrating product features and benefits to prospective customers, leading to increased revenue growth.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Promoted, sold and fit hearing aids and accessories, boosting overall sales 60%.
Restaurant Shift Manager
Restaurants " Taste Health"
07.2012 - 09.2014
- Monitor staff members during assigned shifts, overseeing all aspects of employee performance and food service.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Excelled in every store position and regularly backed up front-line staff.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Education
Associate of Arts - Sales Management
WSB University
Dąbrowa Górnicza, Poland04.2019
Bachelor of Science - Hearing Aid Technician
Study of Hearing Prosthetics
Wrocław04.2016
Associate of Science - Biomedical Engineering
University of Technology
Częstochowa, Poland05.2014
Skills
- Ability to learn quickly
- Anatomy knowledge
- Communication skills
- Customer service
- Driving license, cat B
- English conversational
- Personal skills
- Prioritizing tasks
Timeline
Hearing Aid Technician, Salesperson
Sonova Audiological Care Poland
09.2014 - Current
Restaurant Shift Manager
Restaurants " Taste Health"
07.2012 - 09.2014
Associate of Arts - Sales Management
WSB University
Bachelor of Science - Hearing Aid Technician
Study of Hearing Prosthetics
Associate of Science - Biomedical Engineering
University of Technology
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