Monika Mirtchanov
Warsaw,14
Summary
Professional with over 30-years' experience in global mobility / tax advisory services. Specializes in global mobility - personal income tax, payroll, social security and labour law issues as well as immigration services.
Prior establishing Expatax in 2008, a boutique firm that focused exclusively on expatriates and foreign nationals, I was leading the Global Employment Services Group at Deloitte. I also worked at the tax departments of KPMG and PriceWaterhouseCoopers (PWC).
My great passion is to develop an organization that provides exceptional services and consulting ever since.
I am self-motivated professional successful in seizing viable opportunities for expansion and innovation in business.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner - Senior Partner
Expatax
06.2008 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Streamlined global mobility processes by implementing efficient relocation strategies and coordinating with cross-functional teams.
- Developed robust global mobility policies to ensure compliance with immigration laws, tax regulations, and labor laws in multiple countries.
- Managed complex expatriate compensation packages, ensuring accurate and timely delivery of benefits while minimizing tax liabilities for both employees and the company.
- Advised clients on complex tax situations, facilitating informed decision-making and minimizing potential liabilities.
- Collaborated with cross-functional teams to address and resolve multi-state taxation issues, fostering a unified approach to compliance.
- Conducted thorough research on ever-changing tax regulations, ensuring clients remained compliant with all relevant laws.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Assisted clients in obtaining work permits, green cards, and citizenship through diligent case management.
- Reduced errors in immigration applications by reviewing forms for accuracy and completeness.
- Enhanced client satisfaction by providing timely updates on case progress and responding promptly to inquiries.
- Conducted thorough research on immigration laws to support attorneys'' preparation for court hearings.
- Managed high-volume caseloads, ensuring timely completion of tasks and positive outcomes for clients.
- Developed expertise in various types of immigration matters including family-based petitions, asylum cases, and employment visas through hands-on experience.
- Monitored changes in immigration law to ensure compliance in all submitted applications.
- Maintained strict confidentiality concerning sensitive client information while demonstrating professionalism at all times.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Built effective relationships with business partners to facilitate immigration program activities.
Director GES
Deloitte
04.2003 - 03.2008
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
Education
Master of Science - Management
University of Warsaw
Warsaw Poland05.1992
Skills
- Business Management
- Consulting
- Human Resource Management
- Client Service
- Technical Expertise
- Entrepreneurial Personality
- Driven and Determined
- Professional Networking
- Public Speaking
Certification
- Tax advisor's license 00132
Languages
Polish
Native language
English
Advanced
C1
Bulgarian
Advanced
C1
Timeline
Owner - Senior Partner
Expatax
06.2008 - Current
Director GES
Deloitte
04.2003 - 03.2008
Master of Science - Management
University of Warsaw