I am interested in psychology, cognitive behaviour, EQ, SQ I am interested in modern management methods, especially agile management and CMS and CRM working environment
Monika Skaja
DIGITAL CONTENT PROJECT MANAGER, TRAINING MANAGER, MENTOR, COACH
Poznan
Summary
Professional Trainer and Coach with over 18 years of experience in training and education specialising in development. Proven track record as a quality-driven professional with exceptional attention to detail, ensuring high standards in all aspects of education. As a Project Manager and Digital Educational Content Creator I have successfully managed diverse projects while excelling in creating engaging digital educational content. Adept at meeting stringent deadlines with a commitment to excellence. An inspiring Mentor with extensive experience as an inspiring coach, guiding individuals to reach their optimum potential. Passionate about mentoring, fostering skill and knowledge development with a focus on individual growth. A reliable employee with the proven reliability with a strong work ethic, actively seeking opportunities for personal and professional development. Offering excellent communication and judgment skills to contribute effectively to organisational goals. As a Blended Learning Expert Specialising in CMS, blended learning environments, and CRM. Conducted over 8 years of successful online seminars and training sessions using platforms like Skype, Zoom, and Teams. A Forward-thinking Team Member where I consider demonstrating exceptional initiative and a deep understanding of team dynamics. Committed to efficient conflict resolution and providing excellent services. Dedicated to achieving goals, ambitious and focused on achieving objectives, with a keen eye for success in both individual and team-oriented endeavors.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Digital Content Project Coordinator
Institute For Research And Commercialisation - WSB NLU
Nowy Sacz
04.2023 - Current
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments, responsible for a team of 5 employees.
- Kept the project on schedule by managing deadlines and adjusting workflows.
- Supervised the project from start through delivery by prioritizing needs and delegating assignments.
- Monitored the progress of the project, identified risks and took corrective action as needed.
- Analyzed the data performance for the project to identify areas of improvement.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Tracked hours and expenses to keep the project on task and within budgetary parameters.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to the success of the project.
- Wrote technical narratives to document processes and design changes.
Training and Development Manager, English Editor
SalesOn - Enablement platform
Warsaw
01.2023 - Current
- Evaluating success of training programs and recommended improvements to upper management to enhance effectiveness.
- Alternating training methods to diversify instruction, strengthening learning opportunities, and enhance program success.
- Organizing and editing training manuals, multimedia visual aids, and other educational materials.
- Training new hires to perform cross-training exercises with experienced workers.
- Monitoring and evaluating training performance to determine quality and cohesiveness of the material.
- Managing development of e-learning training materials and activities to enhance learning experiences.
- Assisting in development of employee assessments to measure training value.
- Testing all training software and hardware prior to commencing training programs.
- Creating in-depth training manual for all employees.
- Analysing effectiveness of training programs at all levels and recommended updates.
Managing Director and Founder
SGM-Kids Ltd
Poznań/ Stęszew
03.2018 - 03.2023
- Leading change and transformation across business areas to deliver benefits and align company resources with regard to education within the area of sustainable child development.
- Spearheading gradual business development initiatives aligned with company's strategy and core competencies.
- Evaluating cooperation contracts and collaborating in sense of negotiating improvements.
- Creating annual budget and developing comprehensive plan to accomplish company objectives while staying within budget.
- Assessing supplier quality to maintain tight cost controls and maximizing business operational performance.
- Focusing teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning with regard to developing within the area of child development.
- Delegating assignments based on plans, project needs and knowledge of individual team members.
- Managing daily operations while overseeing multiple locations to foster proper business relations within maintaing partnerships.
- Managing teams to guarantee successful cooperation on the local market and international market.
- Analyzing business needs while soliciting customer feedback for process improvements within the B2B sector.
- Solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
English Editor, Business English Trainer
Language school "Profilingua" - School and Pedagogical Publishers Joint Stock Company
Warsaw/Poznań
12.2019 - 12.2022
- Teaching English language to B2B students, top management level, Members of the Board and administrative staff via hosting online video meetings.
- Immersing students in unfamiliar cultures by devising hands-on activities.
- Developing interesting lectures and educational activities to maximize learning environment.
- Evaluating students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Teaching English language to students and Universities with CMS tools.
- Selecting and prepar educational resources, taking account of students' interests and cultural backgrounds.
- Assigning books and other materials to improve reading comprehension.
- Using effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Encouraging active participation by maintaining positive attitude and proactively engaging students in activities and lessons ba implementing blended learning.
- Defining and articulating goal learning outcomes, performance metrics and changes to improve student learning.
- Establishing and maintaining student behavioral standards to achieve functional learning environment achieving positive results.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
Business English Trainer
WSC-Develpment Center Joint Stock Company
Poznań/ Warsaw
01.2018 - 12.2022
- Designing and developing instructional activities using data from student learning style assessments.
- Using effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences.
- Organizing detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Selecting and preparing educational resources, taking account of students' interests and cultural backgrounds.
- Completing paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listening to customers' requests, confirming full understanding before addressing concerns.
- Encouraging participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Implementing diverse teaching approaches to help students of all abilities understand material.
Business English Trainer
The Tower Ltd.
Poznań/ Warsaw
01.2015 - 12.2022
- Piloting programs to address proposed state subject area competencies and standards.
- Keeping students on-task with proactive behavior modification and positive reinforcement strategies.
- Encouraging creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Implementing creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Evaluating and revised lesson plans and course content to achieve student-centered learning.
- Implementing and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Supporting students by mentoring on classroom management, lesson planning and activity organization.
- Enhancing student knowledge of technology by integrating various web-based applications for research and assignments with the usage of blended learning activities.
Business Development Representative
ALSP Sp. z o.o
Poznań/ Warsaw
01.2010 - 01.2015
- Providing English language classes.
- Reviewing documents, giving an opinion on their completeness and taking the necessary steps to rectify any deficiencies.
- Controlling the student's learning process.
- Ensuring high standards of business customer service.
- Conducting language audits.
- Preparing prospective candidates for interviews.
- Developing team communications and information for meetings.
- Using coordination and planning skills to achieve results according to schedule.
- Delivering exceptional level of service to each customer by listening to concerns and answering questions.
- Demonstrating respect, friendliness and willingness to help wherever needed.
Licensed Insurance Agent
AXA Poland Insurance Company
Poznań
01.2010 - 01.2011
- Applying sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Achieving individual sales targets.
- Taking care of positive image of the company.
- Selling group insurance and looking after the portfolio.
- Analyzing data and presenting ideas to improve communication and sales.
- Adjusting the offer to the needs and financial possibilities of customers.
- Preparing of documents necessary to conclude insurance contracts.
- Active acquiring of business clients from the SME segment.
- Building awareness of securing their future among customers.
- Reviewing documents, giving an opinion on their completeness and taking the necessary steps to remove any deficiencies.
- Sales Support Specialist.
- Providing coverage option information to assist clients in protecting assets.
- Calculating quotes and educated potential clients on insurance options.
- Tracking progress of all outstanding insurance claims.
- Supported sales, brokers, consultants and underwriters in marketing and sales activities.
Language Teacher and Trainer
ALSP Ltd
Poznań
01.2009 - 01.2010
- Creating reading lists with materials to promote student comprehension of written English.
- Providing customer service for English language classes.
- Reviewing documents, giving an opinion on their completeness and taking the necessary steps to rectify any deficiencies.
- Controlling the student's learning process.
- Ensuring high standards of business customer service.
- Conducting language audits within other groups.
- Preparing prospective candidates for job interviews.
- Conducting training courses in the Wielkopolska region.
- Creating reading lists with materials to promote student comprehension of written French.
- Developing and implementing full English curriculum to meet school mission and goals.
English Teacher and Trainer
Maximizing Communications Joint Stock Company
Poznań
01.2008 - 01.2010
- Providing customer service for English language classes.
- Reviewing documents, giving an opinion on the completeness and taking the necessary steps to rectify any deficiencies with regard to students needs and expectations..
- Controlling the student's learning process.
- Caring for high standards of business customer service.
- Administering assessments and standardized tests to evaluate student progress.
- Preparing and implementing lesson plans covering required course topics.
- Implementing multimedia strategies and technology to convey information in fresh and interesting ways.
- Planning dynamic lessons to increase student comprehension of books and literary concepts.
- Exploring and implementing innovative use of technology in language education.
Junior Sales Support Specialist
Open Finance Joint Stock Company
Poznań
01.2007 - 01.2008
- Preparing agreements for legal approval.
- Arranging and describing all acquisition documents in accordance with due diligence principles.
- Reviewing documents, opining on their completeness and taking necessary steps to remedy any deficiencies.
- Day-to-day office support.
- Caring for the good image of the company.
- Improving operations through consistent hard work and dedication.
- Overseeing daily operations to ensure high levels of productivity.
- Creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increasing customer satisfaction by resolving customers' issues.
English Teacher and Training Assistant
Agencja Oświatowo Promocyjna - Małgorzata Durejko
01.2006 - 01.2007
- Providing customer service for English language classes.
- Reviewing documents, giving an opinion on their completeness and taking the necessary steps to rectify any deficiencies.
- Controlling the student's learning process.
- Ensuring high standards of business customer service.
- Methodologist of classes.
- Conducting language training courses in the Wielkopolska region.
Education
Executive Certificate - AI And Machine Learning
MIT Computer Science And AI Lab (CSAIL)
England 11.2023 - Current
M.D. - Social Sciences And Pedagogy
Mieszko I School of Education And Administration
Poznań 09.2017 - 2 2021
J.D. - English Philology With Higher National Diploma
College of Foreign Languages
Poznań 10.2002 - 10.2004
Skills
Translation
Interests
Timeline
Executive Certificate - AI And Machine Learning
MIT Computer Science And AI Lab (CSAIL)
11.2023 - Current
Digital Content Project Coordinator
Institute For Research And Commercialisation - WSB NLU
04.2023 - Current
Training and Development Manager, English Editor
SalesOn - Enablement platform
01.2023 - Current
English Editor, Business English Trainer
Language school "Profilingua" - School and Pedagogical Publishers Joint Stock Company
12.2019 - 12.2022
Managing Director and Founder
SGM-Kids Ltd
03.2018 - 03.2023
Business English Trainer
WSC-Develpment Center Joint Stock Company
01.2018 - 12.2022
M.D. - Social Sciences And Pedagogy
Mieszko I School of Education And Administration
09.2017 - 2 2021
Business English Trainer
The Tower Ltd.
01.2015 - 12.2022
Business Development Representative
ALSP Sp. z o.o
01.2010 - 01.2015
Licensed Insurance Agent
AXA Poland Insurance Company
01.2010 - 01.2011
Language Teacher and Trainer
ALSP Ltd
01.2009 - 01.2010
English Teacher and Trainer
Maximizing Communications Joint Stock Company
01.2008 - 01.2010
Junior Sales Support Specialist
Open Finance Joint Stock Company
01.2007 - 01.2008
English Teacher and Training Assistant
Agencja Oświatowo Promocyjna - Małgorzata Durejko
01.2006 - 01.2007
J.D. - English Philology With Higher National Diploma
College of Foreign Languages
10.2002 - 10.2004
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