Monika Thomazo
Kraków,Poland
Summary
Strategic professional specialising in business analysis, SAP ERP, and IT service management. Skilled in system integration, agile methodologies, and stakeholder management. Experienced in project leadership and cross-functional collaboration within HR, with a focus on HR data management and employee lifecycle processes. Aiming to leverage IS/IT expertise to drive innovative solutions in a forward-thinking organisation.
Overview
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience
Work history
IS Senior Business Analyst
ABB
Kraków
2022.10 - 2026.07
- Leading and coordinating IS projects and HR transformation initiatives, managing scope, requirements and delivery timelines.
- Acting as Subject Matter Expert (SME) and governance point for HR digital solutions, bridging business needs with IS capabilities.
- Enhanced and implemented HR IT systems as primary business analyst for global HR technology platforms, ensuring alignment with business objectives.
- Partnering with P&C (People & Culture) stakeholders to analyse, design and deliver improvements to HR processes through technology.
- Facilitated workshops and stakeholder sessions to gather and document functional and technical requirements, leading to improved clarity and alignment on project goals.
- Drove continuous improvement of HR IT service delivery and adoption through targeted training and knowledge sharing initiatives, enhancing user engagement and satisfaction.
- Applying ITIL service management principles to manage incidents, changes and service requests for HR applications.
- Operating in Agile/Scrum environment, contributing to sprint planning and backlog management (PSM I certified).
IS Senior Analyst
Philip Morris International
Kraków
2019.11 - 2022.10
- Held the role of Service Manager for the Compensation Application (IC & Stock) for PMI globally.
- Led projects and P&C initiatives as business analyst and coordinator, driving alignment and strategic outcomes.
- Served as subject matter expert and escalation point for governance of HR2U system, ensuring effective issue resolution.
- Collaborated with and supervised diverse international stakeholders, enhancing cross-functional communication and project delivery.
IS Analyst
Philip Morris International
Kraków
2018.04 - 2019.11
- Acted as a liaison between business stakeholders, engagement managers, and project managers, facilitating communication and collaboration.
- Collected and documented functional & technical requirements in collaboration with business and technical teams.
- Supported stakeholders in optimising IS platforms to enhance business process development.
- Led implementation of new systems in Operations, ensuring alignment with business needs.
- Collaborated with IS Analysts to ensure seamless integration between platform modules and third-party applications.
- Developed training materials to support system implementations and drive user adoption.
- Provided run and support services to internal customers, continuously seeking service improvement opportunities.
Payroll Officer
Spotless Group
Melbourne
2017.02 - 2018.03
- Processed end-to-end payroll for local market using SAP ERP system, ensuring timely and accurate payment to employees.
- Coordinated with HR to keep up-to-date employee records, ensuring accurate payrolls.
- Advised employees and managers on payroll queries, providing clear guidance and resolving issues efficiently.
- Processed leavers' final payments swiftly; helped transition outgoing staff smoothly.
- Enhanced operational efficiency through streamlined processes. with meticulous data entry and validation tasks.
HR Specialist - Benefits & Payroll
Philip Morris International
Kraków
2015.02 - 2017.01
- Coordinated Payroll & Benefits processes for Switzerland, ensuring alignment with local regulations and employee needs.
- Advised employees and managers on Compensation & Benefits matters.
- Maintained accurate HR data in SAP system, supporting compliance and informed decision-making.
- Prepared complex reports, salary statements and HR documentation.
- Conducted job evaluations using Hay methodology to ensure equitable compensation structures.
Payroll Delivery Specialist
Aon Hewitt
Kraków
2013.06 - 2015.01
- Processed payroll for multiple client accounts using SAP ERP, ensuring accuracy and timeliness.
- Resolved employee queries regarding wages and payroll processes, enhancing employee satisfaction.
- Updated and created Standard Operating Procedures (SOPs) to improve compliance and operational consistency.
- Delivered onboarding training for new joiners.
Customer Service Advisor
Capgemini
Kraków
2012.12 - 2013.06
- Facilitated customer interactions by offering friendly support and assistance, ensuring a positive experience for each customer.
- Handled high volume of calls daily for faster issue resolution.
- Guided customers through troubleshooting process with patience and clarity.
- Analysed and resolved hardware, software, and network inquiries, delivering effective step-by-step solutions to enhance customer satisfaction.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
Education
Master's Degree - English Philology
Wyższa Szkoła Europejska im. Ks. Józefa Tischnera
Kraków 2012.01 - 2014.01
Bachelor's Degree - English Philology
Państwowa Wyższa Szkoła Zawodowa
2009.01 - 2012.01
Skills
- Business analysis
- IS / IT Skills
- SAP ERP
- Service Management (ITIL)
- System integration
- Agile / Scrum (PSM I)
- Stakeholder Management
- Project leadership
- Cross-functional Collaboration
- HR Data Management
- HR Domain Skills
- Employee lifecycle
- HR documentation
- P&C Initiatives Support
- Governance & Escalation
- SOP Development
- User Experience Design
- Reporting & Analytics
- Training development
- SME & Advisory Role
- Soft Skills & Methods
Certification
- Professional Scrum Master I (PSM I) – Scrum.org
- ITIL Foundation Certificate in IT Service Management
Languages
Polish: Native / Bilingual
English: Professional Working
Timeline
IS Senior Business Analyst
ABB
2022.10 - 2026.07
IS Senior Analyst
Philip Morris International
2019.11 - 2022.10
IS Analyst
Philip Morris International
2018.04 - 2019.11
Payroll Officer
Spotless Group
2017.02 - 2018.03
HR Specialist - Benefits & Payroll
Philip Morris International
2015.02 - 2017.01
Payroll Delivery Specialist
Aon Hewitt
2013.06 - 2015.01
Customer Service Advisor
Capgemini
2012.12 - 2013.06
Master's Degree - English Philology
Wyższa Szkoła Europejska im. Ks. Józefa Tischnera
2012.01 - 2014.01
Bachelor's Degree - English Philology
Państwowa Wyższa Szkoła Zawodowa
2009.01 - 2012.01