Motjaritje Honga

Reporting & Data Analysis Team

Reporting & Data Management Power BI & Dashboard Development Communication & Collaboration Survey & Workflow Management System Knowledge & Compliance

Key Responsibilities & Achievements:

• Created, tested, and maintained reports in accordance with reporting governance and data privacy guidelines.
• Ensured timely completion of all report requests within SLA (5 business days for regular requests, 2 business days for escalated requests).
• Developed and maintained a Key Report Matrix, tracking critical reports, owners, request dates, and KPIs.
• Conducted periodic reviews of report sharing and ensured the removal of outdated or irrelevant reports.
• Maintained and updated ICON University dashboards on a weekly/monthly basis.
• Developed an IU overall dashboard for common deliverables (e.g., ILT delivery hours, course development hours).
• Created and updated team-level dashboards within a two-week SLA.
• Collaborated with ICON teams (IBT Tableau, iAchieve) to develop dashboards based on business needs.
• Provided weekly status updates on pending tasks and ensured professional communication within and outside of ICON University.
• Escalated concerns impacting deliverables promptly.
• Conducted warm handovers for task continuity during PTO/Holidays or project transitions.
• Engaged with Client Training Leads to ensure alignment on report creation, testing, and delivery.
• Processed all survey requests within 24 hours, ensuring timely follow-ups and completion.
• Managed Wrike templates and workspaces to streamline reporting workflows and ensure ease of use.
• Completed Cornerstone Core System Essentials and Learning Fundamentals - System Administrator Training to maintain expertise in LMS & reporting tools.
• Reviewed CSOD patches/updates to address changes in report field names, formulas, and formats.

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Standard Operation tasks

• CSOD (Cornerstone) Administrator experience addressing L1 and L2 tickets using Wrike, ServiceNow, and Summit AI ticketing tools
• Support includes user management, course management, role management, and online course module publication
• Course Management (creating and updating E-Learnings and ILTs), Curriculum Management (creating and updating curricula and reports), User Management (creating, updating, and maintaining user records), and Group Creation
• Configure security roles and control reports, transcripts, and versioning of learning materials
• Good exposure to eLearning standards such as SCORM packages
• End users and HR administrators have concerns with the system, features, and LMS
• Good exposure on custom pages, landing pages, and learners' pages
• I created and updated new SOPs, documentation, manuals, FAQs, and internal guides
• Regularly, I generated and presented various reports (Standard and Reporting 2.0) of learners, course details, and track training to measure learners' achievements

• Entering customer interaction details to track requests, document problems, and record solutions offered
• Controlling inbound and outbound calls and email workflow
• Providing information to customers regarding opening and activating new accounts
• (or in some cases deactivating accounts)
• Answering a constant flow of customer calls in an average of 30 calls per shift
• Collecting customer feedback and made process changes to meet customer satisfaction goals