MOUAD NBIGHA
Warsaw
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
2
2
years of professional experience
Work History
Account Manager
Arteria G partner
01.2023 - Current
- Spearheaded comprehensive Google Ads campaigns for diverse clients, meticulously tailoring strategies to meet individual business objectives and maximize ROI.
- Applied a data-driven approach to optimize ad performance, consistently achieving and surpassing key performance indicators (KPIs) for client satisfaction.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
Ads Reception desk Specialist
Arteria G partner
05.2022 - 12.2022
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
Bachelor's degree - Project Management
Uniwersytet WSB Merito Warszawa
Warsaw2024
Skills
- Comprehensive knowledge and practical skills in project planning and execution
- Proficient in project management software and tools, facilitating efficient
- Project tracking and collaboration
- International markets understanding
- Persuasive communication expertise
- Sales forecasting
- Goal-oriented
- Acquiring new customers
- Account management
- Report writing
- Excellent communication skills
- Budgeting
- Customer Service
- Team leadership
- Analytical skills
- Interpersonal skills
- Organization skills
- Problem solving
- Digital marketing
- MS Office
- Account Management
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
Accomplishments
- Top performer in GONG usage sustainability
- Over-Achieved the quarterly target six out of seven quarters
- Successfully surpassed quarterly revenue targets by $400k seven times consecutively
- Successfully aided over 150 clients, including large corporations, every quarter in achieving business growth through digital marketing strategies.
Languages
Arabic
Native language
French
Advanced
C1
English
Advanced
C1
Timeline
Account Manager
Arteria G partner
01.2023 - Current
Ads Reception desk Specialist
Arteria G partner
05.2022 - 12.2022
Bachelor's degree - Project Management
Uniwersytet WSB Merito Warszawa
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