Python
Muaadh Al-qadasi
IT Support Engineers
Toronto
Summary
IT Support Engineer with over 10 years of experience specializing in IT department for international banking domain companies. I can implement effective It Strategies at local and global levels. My greatest strength is business awareness, which enables me permanently streamline infrastructure and applications. seeking to leverage my IT management abilities in a new project.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
IT Support Engineer SL2
Luxoft
Kyiv-Warsaw
09.2021 - 03.2022
- provide treasury, risk management and liquidity expertise and resolve specific product issues.
- Developing a sound understanding of the fundamental modules within the Quantum and Analytics TMS product.
- Providing treasury, risk management and liquidity expertise and resolve specific product issues
- Offered friendly and efficient service to customers, handled challenging situations with ease.
IT Banking Analyst
MINDTREE
Warsaw
09.2020 - 09.2021
- Responsible for managing, developing, monitoring, and supporting the LUFTHANSA applications.
- Level 1.5 L Support Team is to provide Central Monitoring (24/7) and Event Management such as monitoring the Microservices, managing and escalating alerts and errors.
- Working with Software like: Mangodb, Keycloak, SAP BAI, 3PP, DLS, JAVA, ebilling, SPARK+Hadop, Cloudera Manager, Kubect, SQL, CRM, Kafka, Python.
- Supporting tools like ServiceNow, Simplex, NetCool, SPLUNK and AppDynamics, Jira+ Confluence, Quantum, Mathemost, Azure.
- Understanding of terminology like infrastructure technologies: computing, cloud, Database, lifecycle of trades. lifecycle of trades.
KYC/Senior AML Analyst
CITI BANK EUROPE
Warsaw
06.2019 - 09.2020
- Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Prepared reports, metrics and research to support fraud initiatives and projects.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
SENIOR DATA ANALYST
ACCENTURE
Warsaw
08.2017 - 05.2019
- Documenting, clean, and prescribe transformation rules for datasets.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Creating technical solutions to address business problems and opportunities using data from internal and external sources to provide insight to decision-makers.
Education
Bachelor of Science - International Business Management
SWPS University
Poland 10.2013 - 07.2017
MBA - Information Technology Project Management
University of Social Sciences
Poland 07.2017 - 07.2019
Master of Science - Information Technology
Clark University
Worcester, United States 01.2017 - 07.2019
Skills
Windows Server
VMware Administrator
Cisco Unified Computing
Cloud Infrastructure
SCCM Administration
Cybersecurity
DevOps
Servicenow
Vsphere client
Accomplishments
- Azure Certified Solution Architect
- Microsoft Ticket Handling
- Datacenter Cleanup
- ITIL V3 Certification
Software
SQL
SPSS
XML
VISIO,
Unix
JAVA
Windows 2003-2011
WINCAPS
Timeline
IT Support Engineer SL2
Luxoft
09.2021 - 03.2022
IT Banking Analyst
MINDTREE
09.2020 - 09.2021
KYC/Senior AML Analyst
CITI BANK EUROPE
06.2019 - 09.2020
SENIOR DATA ANALYST
ACCENTURE
08.2017 - 05.2019
MBA - Information Technology Project Management
University of Social Sciences
07.2017 - 07.2019
Master of Science - Information Technology
Clark University
01.2017 - 07.2019
Bachelor of Science - International Business Management
SWPS University
10.2013 - 07.2017