MUBIN VADIWALA
Warsaw
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Johnny Rockets Restaurant
2018.12 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Waiter
Johnny Rockets Restaurant
2018.02 - 2018.11
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
High School Diploma -
THE MOULANA AZAD HIGH SCHOOL
GUJARAT,INDIA.03.2014
Skills
- Team Management
- Customer Engagement
- Staff Management
- Operations Management
- Organization and prioritization
- Complaint resolution
- Supervisory skills
- Inventory Management
- Critical Thinking
- Conflict Resolution
- Customer Retention
- Reliable and Responsible
Certification
Civil Aviation Security Training From Warsaw Chopin Airport.
Manager Training From Lagardere Travel Retail SP. Z O.O.
Professional Customers Service Training From Lagardere Travel Retail SP. Z O.O.
Alcohol Training From Jack Daniel's SP. Z O.O.
Languages
Hindi
Native language
English
Proficient
C2
Polish
Upper intermediate
B2
Arabic
Elementary
A2
Gujarati
Proficient
C2
Russian
Elementary
A2
Urdu
Proficient
C2
Timeline
Restaurant Manager
Johnny Rockets Restaurant
2018.12 - Current
Restaurant Waiter
Johnny Rockets Restaurant
2018.02 - 2018.11
High School Diploma -
THE MOULANA AZAD HIGH SCHOOL
Civil Aviation Security Training From Warsaw Chopin Airport.
Manager Training From Lagardere Travel Retail SP. Z O.O.
Professional Customers Service Training From Lagardere Travel Retail SP. Z O.O.
Alcohol Training From Jack Daniel's SP. Z O.O.
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