Mugeni Sifa
Poland
Summary
Accomplished Customer Service Representative with a track record of solving logistics problems for HP clients across Europe and expertise in ticket issuance at Selam Travel Solutions. Skilled in technical support and professional communication, I excel in warehousing functions and training, demonstrating a proactive approach to customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Customer Service Representative With French and English, Foundever Polska (HP PROJECT
09.2021 - 06.2023
- Logistics Problem solving with HP clients all over Europe.
- Logging & Saving Events with their specific Event codes.
- Handling daily cases in different files.
- Actively sending and answering to customer's emails.
Travel Operator
Selam Travel Solutions
11.2019 - 06.2021
- Tickets issuance (All over the world)
- Marketing officer.
- Checking Ticket Queues daily for Airlines Updates Respond to client
- inquiries about company
- Training new company's interns air ticketing platforms and tour guide.
Education
Bachelor Of Management Studies - IT Management
Warsaw University of Business(WWSB)
Juliana Smulikowskiego 6/8 Warsaw, Poland03.2027
Skills
Professional telephone demeanor
Technical Support
Receiving support
Warehousing functions
Certification
Digital Marketing and E-Commerce
Languages
French
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Customer Service Representative With French and English, Foundever Polska (HP PROJECT
09.2021 - 06.2023
Travel Operator
Selam Travel Solutions
11.2019 - 06.2021
Bachelor Of Management Studies - IT Management
Warsaw University of Business(WWSB)
Digital Marketing and E-Commerce
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