Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Muhammad Faizal Bin Mohd Fahmi Faizal

Cheras ,Selangor
Muhammad Faizal Bin Mohd Fahmi Faizal

Summary

Hardworking in assignments brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.


Industrious Station Manager with 7 years of experience monitoring station transmission, digital connectivity and content management. Versatile and creative professional certified in Excellent. In-depth knowledge


Responsible in managing Station Operations Department through supervising Head of Sections to achieve required competencies level in giving customer assistance, products selling, operations of AFC equipment & stations facilities and supporting the Operations Plans, Alternate Service Plans & Emergency Response Plans at all time for the safe, reliable and efficient MRT services.


Overview

15
years of professional experience

Work history

Rapid Rail
Cheras, Selangor

Station Manager
01.2016 - Current

Job overview

  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Designed and implemented training to further develop staff based on business goals.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.


Civil defense
kuala lumpur, wilayah

Emergency Call Operator 999
01.2008 - 12.2020

Job overview

  • Supported callers through trauma, including accidents and death.
  • Liaised with emergency service personnel to enable quick responses to life-threatening situations.
  • Provided pre-arrival advice to prepare callers for targeted and effective medical assistance.


Transit officer
Wisma KL monorail Jalan Tebing Brickfields, wilayah kuala Lumpur

Train Captain
03.2010 - 01.2016

Job overview

  • Helped passenger with diverse comfort requests and answered questions.
  • Managed emergency response actions following established procedures for evacuation and passenger safety.
  • Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.


Q-Matik SND
Taman Tasik Titiwangsa wilayah , Kuala Lumpur

Customer Service Supervisor
01.2008 - 12.2010

Job overview


  • Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.


Education

Sekolah Menengah sains Gabriel

SPM from Sastra

University overview

Skills

  • Transportation Management
  • Operating Procedures
  • Implementation planning
  • Staff Scheduling
  • ERP (as a incident officer in MRT EM drill
  • Trainer For First aid and CPR
  • Trainer basic Life Support
  • Open water Diver
  • Search and Rescue in Emergency situation

Languages

English
Fluent
Malay
Native

Timeline

Station Manager
Rapid Rail
01.2016 - Current
Train Captain
Transit officer
03.2010 - 01.2016
Emergency Call Operator 999
Civil defense
01.2008 - 12.2020
Customer Service Supervisor
Q-Matik SND
01.2008 - 12.2010
Sekolah Menengah sains Gabriel
SPM from Sastra
Muhammad Faizal Bin Mohd Fahmi Faizal