Muhammad Imraan ALBEERDY
Phoenix
Summary
Career driven, self motivated person with the eagerness to learn continuously and adapt to new environments. With a proper understanding of team management and customer relationship, the aim is to refine the technical services provided by the organization. Adept to meeting client's expectations, deadlines as well as achieving organizational goals. Collaborates across functions to achieve targets Passionate towards the world of technology and willing to learn from the best.
Overview
9
9
years of professional experience
Work History
3rd Party Application Engineer
SD Worx
Ebene, Mauritius
09.2023 - Current
- Provide 1st/2nd level technical support to users and customers
- Participated in major incidents to assist in restoring service to local/ remote users as quickly as possible according to service level agreements . Configured, maintained, and troubleshoot application systems as well as monitor all events that occur through the IT Infrastructure
- Involved in product upgrades/ releases
- Maintaining relationship, liaising and collaborating with 3rd party suppliers.
System Administrator
SD Worx
Ebene, Mauritius
09.2022 - 09.2023
- Monitor batch jobs and make sure to intervene within SLA in case of incident on a 24/7 shift basis
- Monitor the Belgian Operation centre and make sure to redirect tickets to appropriate teams
- Batch jobs monitored both on Mainframe and Control-M technology
- Proactive measures taken to make sure both Operation Center and Batch environment operate smoothly
- Participated in reorganization of internal structure of the team with management level
Junior System Administrator
Linkbynet
02.2021 - 08.2022
- Training done on Operation System (Windows and Linux distribution) management
- In charge of Patching of VMs for the whole client portfolio of the company
- Joined the Standard Request Center to undertake request found in the standard service catalogue
- In charge of renewing SSL certificates
- DNS management
- Basic Active Directory management
- Basic SQL restore and manipulations
- Exposure on AWS and Azure environments as well On-Premise VCenter
- In charge of building new Virtual Machines and install all pre-requisites
- Supervision and daily operation of client systems infrastructures, operation and requests.
Service Delivery Manager
Linkbynet
06.2018 - 02.2021
- In charge for service delivery for the platform of my clients
- Daily operational checks for the account assigned to me
- Liaison between the client's request and our technical team
- Incident management, Change management, Problem management and Patch management
- Maintain governance bodies (strategic committee, architecture committee, steering committee, operational committee) for our clients
- Maintain OLA/SLA and contractual agreements with clients
- Drafting of all documentation related to billing and contribution to the updating of documents and tools shared by the entire department
- Working on continuous improvement on the platform of our clients
Station Supervisor
Engen Petroleum
02.2016 - 05.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed site evaluations, customer surveys and team audits.
- Managed maintenance and repair actions for team equipment and vehicles.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- In charge of the whole operation of the service station
Internship
United Bus Services
01.2016 - 02.2016
- Proofread and edited documentation to alleviate errors prior to distribution.
- Wrote reports outlining results to facilitate management decision making.
- Gathered data and prepared materials for corporate meetings.
Education
Azure Fundamentals AZ-900 -
Microsoft Azure Fundamentals
06.2021
Comptia A+ -
Wisdom in Tech
Quatre Borne06.2018
Bachelor of Arts - International Business Management
Asia Pacific University
Malaysia03.2015
A Level -
St Joseph College
Curepipe, Mauritius11.2011
O Level -
St Joseph College
Curepipe, Mauritius11.2008
Skills
- Customer Service oriented
- Organizational Skills
- Interpersonal Skills
- Work Ethic
- Friendly, Positive Attitude
- Eager to learn/Continuous Improvement
- Project Coordination
- Dynamic and able to work in international environment
- MS Office
- Basic Windows and Linux Distribution management system
- Mainframe and Control-M
Timeline
3rd Party Application Engineer
SD Worx
09.2023 - Current
System Administrator
SD Worx
09.2022 - 09.2023
Junior System Administrator
Linkbynet
02.2021 - 08.2022
Service Delivery Manager
Linkbynet
06.2018 - 02.2021
Station Supervisor
Engen Petroleum
02.2016 - 05.2018
Internship
United Bus Services
01.2016 - 02.2016
Azure Fundamentals AZ-900 -
Microsoft Azure Fundamentals
Comptia A+ -
Wisdom in Tech
Bachelor of Arts - International Business Management
Asia Pacific University
A Level -
St Joseph College
O Level -
St Joseph College
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