Muhammadjon Odilov

Handling primary safety issues over the phone and email.
Making Internal report and solving customer issue according to provided workflow.

Woking with tier 2 line support to ensure users are able to continue to work on the platform.

Conducting one on one meeting with line managers on a monthly basis regarding important KPI and customer feedbacks.

Logging all incidents and Service Requests on the ticketing system, where appropriate, escalating cases to higher lines in a timely manner.
Working more independently and from a standard protocol to respond to customers' issues by maintaining a positive empathetic tone, and professional attitude at all times.