Mukhammadkodir Abdurasulov
Warsaw,14
Summary
Detail-oriented professional with 2 years in Customer Service and management area. Strong analytical aptitude of customer due diligence process and methodology to identify patterns and trends to communicate risks to management due to well-known extensive courses. Successful managing multiple competing priorities and deadlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Had additional role as mentor to assist new associates to get used to process
- Worked as email team supervisor where trained agents on procedures of handling emails, supervise them and provide quality monitoring feedback
- Tracked customer service cases and updated service software with customer information.
- Arranges team meetings (and individual meetings) and training sessions to keep agents informed about product/process updates and changes.
- Had experience as acting team manager where conducted one-to-one meeting with agents, assisted on their daily needs, updated them on their performance and assisted to do continuous improvement
Education
Bachelor of Science - Business Economics
Lazarski University
Warsaw, Poland09.2023
Skills
- Analytical skills
- Accounting
- Microsoft Office
- Investment analysis
- Communication
- Business planning
- Forecasting
- Portfolio Management
- Taxation
- Statistical software (R, Eviews, Gretl)
- Leadership
- Creativity
- Data Management
- Customer service
- B2B service
- Salesforce
- Accounts Payable and Accounts Receivable
- Customer Service Process Improvement
- Key Performance Indicators (KPI)
- Motivational Techniques
- Account Reconciliation
- Financial Crimes Investigations
- Anti Money Laundering (AML)
- Shareholder Relations
- Customer Risk
- Staff Evaluations
- Loan Approval
- Customer Accounts Management
Accomplishments
Quickly managed to become a mentor, followed by the email team supervisor and an acting team manager in my current job.
Test scores:
SAT test score - 1310
IELTS test score - 7.0
Certification
The Fundamental Principles to Anti Money Laundering (Alison)
Languages
Uzbek
Native language
English
Proficient
C2
Russian
Upper intermediate
B2
Timeline
Customer Service Representative
Foundever
08.2021 - Current
Bachelor of Science - Business Economics
Lazarski University
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