Mukhtar Gurbanov
Kraków
Summary
Detail-oriented finance professional with experience in financial transactions, invoice management, and discrepancy resolution. Familiar with Record-to-Report (RTR) processes and financial data analysis. Strong communicator in Turkish with a proactive and problem-solving mindset, eager to grow in accounting and general ledger operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Payroll & Operations Assistant
Glodemia Business Services
Baku, Azerbaijan
05.2022 - 12.2024
- Managed and recorded financial transactions, ensuring accuracy and completeness of data
- Prepared and monitored invoices and payments in line with internal procedures
- Reviewed financial records and followed up on discrepancies and outstanding items
- Supported accounting processes related to Record-to-Report (RTR) activities
- Assisted in preparing financial reports and summaries for internal use
- Maintained regular communication with clients to resolve financial issues
- Ensured compliance with internal controls and financial procedures
- Used MS Excel to track and organize financial data
Customer Relations & Sales Team Leader
Innovotech
Kraków, Poland
05.2025 - 03.2026
- Supervised a team of 15 customer support representatives, managing daily operations and weekly shift schedules.
- Communicated with customers via phone, chat, and e-mail in both Turkish and English, ensuring clear, professional, and empathetic assistance.
- Provided personalized guidance to international clients, adapting communication style to different cultural backgrounds.
- Monitored team performance, delivered feedback, and implemented strategies to improve service efficiency and customer satisfaction.
- Supported sales and promotional activities by developing customer-focused communication strategies.
- Handled confidential customer data in compliance with privacy and security standards.
Customer Support Associate – Google Ads Project
Teleperformance
Krakow , Poland
03.2026 - Current
- Delivered multi-channel support (email, chat, phone) for Google Ads customers
- Analyzed customer issues related to campaign performance, billing, and account access
- Identified root causes of ad delivery issues and provided actionable solutions
- Managed and responded to customer inquiries using internal CRM/ticketing systems
- Ensured compliance with Google Ads policies and maintained service quality KPIs
- Supported customers in optimizing ad performance and resolving technical issues
Management Intern
Savadli LLC
Baku, Azerbaijan
10.2021 - 02.2022
- Assisted in daily management operations, including coordinating meetings, preparing reports, and supporting administrative tasks.
- Conducted market research and analyzed data to inform strategic decision-making processes.
- Collaborated with department heads to implement project management strategies and improve team workflows.
- Supported the recruitment process by reviewing résumés, organizing interviews, and maintaining candidate records.
- Developed strong skills in leadership, communication, and time management through hands-on project experience.
Education
Doctor of Philosophy - Management Quality
WSB University
2028
Master of Science - International Business Management
WSB University
2024
Bachelor of Science - Political Science and Public Administration
Akdeniz University
2021
Skills
- General ledger management
- Reconciliation expertise
- Excel proficiency
- Financial transaction processing
Languages
Turkish
Proficient
C2
English
Upper Intermediate
B2
Russian
Intermediate
B1
Polish
Elementary
A2
Certification
- Certificate in Entrepreneurship: Joven Academia This certificate program provided knowledge and skills in various areas essential for entrepreneurship, including:
- Business Planning: Developing business ideas, creating business plans, and building sustainable business models.
- Leadership and Team Building: Developing leadership skills, forming teams, and establishing a positive work culture.
Timeline
Customer Support Associate – Google Ads Project
Teleperformance
03.2026 - Current
Customer Relations & Sales Team Leader
Innovotech
05.2025 - 03.2026
Payroll & Operations Assistant
Glodemia Business Services
05.2022 - 12.2024
Management Intern
Savadli LLC
10.2021 - 02.2022
Doctor of Philosophy - Management Quality
WSB University
Master of Science - International Business Management
WSB University
Bachelor of Science - Political Science and Public Administration
Akdeniz University