Mukhtar Gurbanov
Poland, Krakow
Summary
Dedicated Customer Support Professional with over 2 years of experience in delivering exceptional service through chat, email, and phone. Specialises in resolving customer issues and managing billing inquiries in fast-paced environments. Experienced in CRM systems and data analysis, with a focus on identifying challenges and implementing effective solutions. Proven leadership in managing operations and enhancing customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Associate – Google Ads Project
Teleperformance
Krakow , Poland
03.2026 - 05.2026
- Delivered multi-channel support (email, chat, phone) for Google Ads customers
- Analysed customer issues, ensuring effective resolution of campaign performance, billing, and account access concerns
- Identified root causes of ad delivery issues, delivering actionable solutions to enhance campaign success
- Managed and responded to customer inquiries using internal CRM/ticketing systems
- Ensured compliance with Google Ads policies and maintained service quality KPIs
- Supported customers in optimising ad performance and resolving technical issues, contributing to improved customer satisfaction
Customer Relations & Sales Team Leader
Innovotech
Kraków, Poland
05.2025 - 03.2026
- Supervised team of 15 customer support representatives, managing daily operations and optimising weekly shift schedules to enhance service delivery.
- Communicated with customers via phone, chat, and e-mail in both Turkish and English, ensuring clear, professional, and empathetic assistance.
- Provided personalized guidance to international clients, adapting communication style to different cultural backgrounds.
- Monitored team performance, provided actionable feedback, and implemented strategies that increased customer satisfaction and streamlined service efficiency.
- Developed customer-focused communication strategies to support sales and promotional activities, fostering stronger client relationships.
- Handled confidential customer data in compliance with privacy and security standards.
Payroll & Operations Assistant
Glodemia Business Services
Baku, Azerbaijan
05.2022 - 12.2024
- Managed and recorded financial transactions, ensuring data accuracy and completeness to support financial integrity
- Prepared and monitored invoices and payments in line with internal procedures
- Reviewed financial records, addressing discrepancies and outstanding items to maintain accurate financial reporting
- Supported accounting processes related to Record-to-Report (RTR) activities
- Assisted in preparing financial reports and summaries for internal use
- Communicated with clients to resolve financial issues, ensuring timely resolution and enhanced client satisfaction
- Ensured compliance with internal controls and financial procedures
- Used MS Excel to track and organize financial data
Management Intern
Savadli LLC
Baku, Azerbaijan
10.2021 - 02.2022
- Coordinated daily management operations, including meetings, report preparation, and administrative support to enhance team efficiency.
- Conducted market research and analyzed data to inform strategic decision-making processes.
- Collaborated with department heads to implement project management strategies and improve team workflows.
- Reviewed résumés, organised interviews, and maintained candidate records to streamline recruitment process.
- Gained leadership, communication, and time management skills through hands-on project involvement.
Education
Doctor of Philosophy - Management Quality
WSB University
Krakow 2028
Master of Science - International Business Management
WSB University
Krakow 2024
Bachelor of Science - Political Science and Public Administration
Akdeniz University
Antalya, Turkey 2021
Skills
- Strong verbal and written communication skills
- Excellent problem-solving abilities
- Customer empathy
- Time management
- CRM proficiency
- Strong teamwork and collaboration skills
Certification
- Certificate in Entrepreneurship: Joven Academia This certificate program provided knowledge and skills in various areas essential for entrepreneurship, including:
- Business Planning: Developing business ideas, creating business plans, and building sustainable business models.
- Leadership and Team Building: Developing leadership skills, forming teams, and establishing a positive work culture.
Languages
Turkish
Proficient
C2
English
Upper Intermediate
B2
Russian
Intermediate
B1
Polish
Elementary
A2
Azerbaijanian
Proficient
C2
Timeline
Customer Support Associate – Google Ads Project
Teleperformance
03.2026 - 05.2026
Customer Relations & Sales Team Leader
Innovotech
05.2025 - 03.2026
Payroll & Operations Assistant
Glodemia Business Services
05.2022 - 12.2024
Management Intern
Savadli LLC
10.2021 - 02.2022
Doctor of Philosophy - Management Quality
WSB University
Master of Science - International Business Management
WSB University
Bachelor of Science - Political Science and Public Administration
Akdeniz University