MUKHTAR GURBANOV
Kraków
Summary
Multilingual professional specializing in privacy data analysis, digital advertising, customer support, and team leadership. Strong background in KPI monitoring, performance reporting, process improvement, problem-solving, and stakeholder communication, with practical knowledge of Excel, Google Ads, CRM tools, SQL, and Power BI fundamentals. Focused on data analysis, policy compliance, quality assurance, and business operations.
Overview
5
5
Languages
1
1
year of professional experience
Work History
Privacy Data Analyst – English
Teleperformance
Krakow
2026.06 - Current
- Reviewed and processed privacy requests in compliance with European data protection legislation and internal policies, ensuring alignment with client requirements.
- Analyze case details, assess request validity, and make accurate policy-based decisions.
- Collaborated with policy, quality, and training teams to address complex privacy and regulatory cases, enhancing resolution effectiveness.
- Maintained accuracy and confidentiality standards while achieving productivity and quality targets, contributing to overall compliance and data protection integrity.
Digital Advertising Specialist – Turkish & English
Teleperformance
Kraków
2026.01 - 2026.05
- Supported advertisers with campaign settings, account access, billing, policy, and performance-related issues.
- Analyzed advertising accounts and provided practical solutions through email, chat, and phone support.
- Guided clients in optimizing campaign settings, resolving technical problems, and improving account effectiveness.
- Maintained high quality and productivity standards while handling complex cases through internal advertising platforms and support tools.
Operations Team Leader
Innovatech
Krakow, Poland
2025.02 - 2025.12
- Led team of 15, coordinating daily operations and optimising workload distribution.
- Monitored productivity, quality, attendance, and individual performance to ensure alignment with established targets.
- Provided coaching, feedback, and ongoing support to improve employee performance and team engagement.
- Handled escalated cases and prepared performance reports to inform management on operational results and improvement areas.
Education
Master of Science - International Business Management
WSB University
Kraków2024-09
Bachelor of Science - Political Science and Public Administration
Akdeniz University
Antalya, Turkey2021-07
Skills
- Data Analysis & Performance Reporting
- Microsoft Excel & Google Sheets
- SQL & Power BI Fundamentals
- Requirements analysis
- Process optimisation
- GDPR compliance
- Data quality assurance
- Data Protection Strategy
- Privacy Compliance Management
- Data Governance Framework
- KPI management
- Root cause analysis
- Stakeholder communication
- Detail-oriented documentation
Languages
Turkish
Proficient
C2
Azerbaijani
Proficient
C2
English
Advanced
C1
Russian
Intermediate
B1
Polish
Elementary
A2
Timeline
Privacy Data Analyst – English
Teleperformance
2026.06 - Current
Digital Advertising Specialist – Turkish & English
Teleperformance
2026.01 - 2026.05
Operations Team Leader
Innovatech
2025.02 - 2025.12
Master of Science - International Business Management
WSB University
Bachelor of Science - Political Science and Public Administration
Akdeniz University