Munashe Charuma
Warsaw
Summary
Enthusiastic and passionate job seeker with strong organizational skills eager to secure entry-level Cyber Security Engineer position. Ready to help team achieve company goals by helping businesses safeguard sensitive data from hackers and cyber-criminals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
OpsTalent Spólka Z O.o. Sp. K.
02.2022 - 08.2023
- Handled customer inquiries via email, chat and telephone.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed diverse workloads efficiently using Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
- Clarified customer issues and determined root cause of problems.
- Participated in team meetings and training sessions.
- Tracked customer service cases and updated service software with customer information.
Cashier
Big Palm Nursery
02.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor Of Computer Science - Engineering (Pre-Engineering)
Vistula University
Stokłosy- Warsaw 03.2025
Associate Of Science - A Level
Waddilove High School
Marondera - Zimbabwe 11.2019
O Level - Science Education
Rusununguko High School
Ruwa - Zimbabwe 11.2017
Skills
- Troubleshooting
- Attention to detail
- Analytical thinking
- English Fluency
- Teamwork and Positive Attitude
- Data Encryption
- Intrusion Detection
Languages
English
Native Speaker
Timeline
Customer Service Representative
OpsTalent Spólka Z O.o. Sp. K.
02.2022 - 08.2023
Cashier
Big Palm Nursery
02.2021 - 09.2021
Bachelor Of Computer Science - Engineering (Pre-Engineering)
Vistula University
Associate Of Science - A Level
Waddilove High School
O Level - Science Education
Rusununguko High School
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