Munashe Charuma
Warsaw
Summary
Enthusiastic and passionate Customer Service Representative with good organizational abilities. Committed to delivering high-quality results and continuously seeking opportunities for professional growth within a dynamic and goal-oriented environment. Ready to contribute to the team's success in accomplishing company objectives.
Overview
2
2
years of professional experience
Work History
Cashier
Big Palm Nursery
02.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
OpsTalent Spólka Z O.o. Sp. K.
02.2022 - 08.2023
- Handled customer inquiries via email, chat and telephone.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed diverse workloads efficiently using Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
- Clarified customer issues and determined root cause of problems.
- Participated in team meetings and training sessions.
- Tracked customer service cases and updated service software with customer information.
Education
Bachelor Of Computer Science - Engineering (Pre-Engineering)
Vistula University
Stokłosy- Warsaw- Poland03.2025
Associate Of Science - A Level
Waddilove High School
Marondera - Zimbabwe 11.2019
O Level - Science Education
Rusununguko High School
Ruwa - Zimbabwe 11.2017
Skills
- Troubleshooting
- Attention to detail
- Analytical thinking
- Online chat and email
- English Fluency
- Teamwork and Positive Attitude
Languages
English
Native Speaker
Timeline
Customer Service Representative
OpsTalent Spólka Z O.o. Sp. K.
02.2022 - 08.2023
Cashier
Big Palm Nursery
02.2021 - 09.2021
Bachelor Of Computer Science - Engineering (Pre-Engineering)
Vistula University
Associate Of Science - A Level
Waddilove High School
O Level - Science Education
Rusununguko High School
Similar Profiles
Eduardo EspirituEduardo Espiritu
Executive Sous Chef at Revel Palm Desert Palm DesertExecutive Sous Chef at Revel Palm Desert Palm Desert
Beauty ChigwazaBeauty Chigwaza
Sales Representative at Palm 2 Palm Senior Care GivingSales Representative at Palm 2 Palm Senior Care Giving
Adriana AlegreAdriana Alegre
Server at The Palm - Palm WestServer at The Palm - Palm West