Munesuishe Jayson Palemba
Warsaw
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Teleperformance
05.2022 - 11.2022
- Handled 60+ calls, emails, or live chats including signing up new customers, and retrieving customer data
- Used AWS, OTRS, Slack, and Genesys platforms in the tasks.
- I managed to get experience in customer support and working with customer interaction platforms
- Trained new employees on how to use AWS, OTRS, and Genesys
- Ensured all KPIs are on target and keeping customer satisfaction at a
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Recommended new software tools and enhancements to improve fraud detection, prevention and reporting efforts.
IT Support Specialist
Veejap Enterprises
11.2018 - 09.2020
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Education
High School Diploma -
Riverton Academy
Masvingo, Zimbabwe2018
High School Diploma -
Samuel Centenary Academy
Harare, Zimbabwe2020
Bachelors - Computer Engineering
Vistula University
Warsaw, Poland2025
A level high - undefined
Skills
- Overall knowledge of IT hardware
- Effective Written and Verbal Communication
- Customer Order Management
- Data Evaluation
- Call Centers
- Good Communication Skills
- Valid Driver's License
- Microsoft Office Skills
- Knowledge on scripting
- Microsoft Office
- Inputting Claims
- Customer Service
Additional Information
- To whom it may concern, sincerely signed by Munesuishe Jayson Palemba
Languages
English
Native language
English
Proficient
C2
French
Elementary
A2
Timeline
Customer Service Specialist
Teleperformance
05.2022 - 11.2022
IT Support Specialist
Veejap Enterprises
11.2018 - 09.2020
High School Diploma -
Riverton Academy
High School Diploma -
Samuel Centenary Academy
Bachelors - Computer Engineering
Vistula University
A level high - undefined
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