Munyaradzi Mazonde
Lublin
Summary
Driven by a results-focused approach, I honed my medication administration and problem-solving skills at Pediatrics Hospital Świdnica Poland and Cloud Workers. My experience includes enhancing chat functionality and patient care, demonstrating my ability to improve processes and foster positive relationships.
Overview
3
3
years of professional experience
Work History
Student Nurse
Pediatrics Hospital Świdnica Poland
Lublin
06.2022 - 06.2024
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
Chat Moderator
Cloud Workers
Lublin
06.2021 - 08.2022
- Identified potential areas for improvement within the platform''s chat features, leading to enhanced functionality for users.
- Contributed to the development of training materials for new moderators, enhancing team cohesion and efficiency.
- Upheld a high standard of accuracy when documenting incidents or actions taken during moderation shifts, contributing to data-driven decision-making processes.
- Managed escalated disputes between users, resulting in amicable resolutions and reduced negative interactions.
Education
Bachelor Of Science In Nursing - Nursing
Vincent Pol University
Poland,Lublin02.2024
Political Science - Politics And Human Resources Management
Midland State University
Zimbabwe08.2018
Skills
- Medication Administration
- Team Collaboration
- Infection Control
- Patient Care
Clear Verbal and listening skills
Customer Relations: Building and maintaining positive relationships with customers
Problem-Solving: Efficiently resolving customer complaints and issues
Empathy: Understanding and sharing the feelings of customers
CRM Software: Proficiency in customer relationship management systems
Computer Literacy: Basic to advanced knowledge of MS Office Suite and other relevant software
Call Centre Telephony Systems: Understanding of call centre technologies and tools
Timeline
Student Nurse
Pediatrics Hospital Świdnica Poland
06.2022 - 06.2024
Chat Moderator
Cloud Workers
06.2021 - 08.2022
Bachelor Of Science In Nursing - Nursing
Vincent Pol University
Political Science - Politics And Human Resources Management
Midland State University