Summary
Overview
Work History
Education
Skills
Accomplishments
Travelling, Research, Coding, Exploring, Fitness Training and Sportsmanship
Languages
Timeline
Generic
MUSA JALLOW

MUSA JALLOW

Zielona Góra

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Id Logistics
01.2023 - 09.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service and Hospitality

Gambega CocoCola Production Plant
01.2020 - 04.2021
  • Generated standard and custom reports to provide insights into business performance.
  • Created data models to support decision-making processes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Sales and Marketing Representative

Africell Head Office
03.2018 - 01.2020
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Conducted market research to identify customer needs and preferences.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Intern

Banjul International Airport
06.2016 - 09.2018
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.

Education

Bachelor of Science - Computer Science And Econometrics

University of Zielona Gora
Zielona Gora, Poland
06.2025

Associate of Science - International Relations And Affairs

Hitit University
Corum, Turkiye
06.2022

Associate of Science - Mechanical Engineering Technology

Gambia Technical Training Institute
Banjul, The Gambia
04.2021

Skills

  • Cleaning
  • Customer Service
  • Restocking skills
  • Customer Relations
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Professional Appearance
  • Verbal and written communication
  • Public Speaking
  • Safety Procedures
  • Emergency Procedures
  • Leadership Qualities
  • Cultural Awareness
  • Passenger Assistance
  • Interpersonal communications
  • Administrative tasks
  • Emergency Situations Management
  • Emergency Response Coordination
  • Flight safety
  • FAA Regulations
  • Passenger safety management
  • Company policy adherence
  • Conflict Mediation
  • Issue Resolution
  • Multilingual Skills
  • Guest Services
  • Flight systems knowledge
  • Emergency Care
  • Relationship Management
  • Schedule Management
  • Cleanliness and sanitation
  • Aviation regulations
  • Crew Coordination
  • Emergency Response
  • Marketing
  • Regulatory Compliance
  • Airline Operations
  • Sales expertise
  • Brand Promotion
  • Equipment Oversight
  • Training and coaching
  • Team Oversight
  • Team Collaboration
  • Detail Oriented
  • Decision-Making
  • Safety Compliance

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Greeted guests and sat them at tables or in waiting areas.
  • Interacted with guests and members of the public, encouraging them to try new wines outside of their "comfort zone" and noted an increase in sales from new customers.
  • Selected food items from serving or storage areas and placed them in dishes, on serving trays or in takeout bags.

Travelling, Research, Coding, Exploring, Fitness Training and Sportsmanship

Meet Musa, a dynamic individual with a passion for exploring life to the fullest. With a diverse range of hobbies and interests, Musa thrives on adventure and continuous learning. Here's a quick summary of how Musa enjoys each of their hobbies:


Overall, Musa's diverse range of hobbies and interests reflect their adventurous spirit, intellectual curiosity, and commitment to personal growth and well-being. With a zest for life and a passion for exploration, Musa embraces each opportunity to learn, grow, and experience the world around them to the fullest.


Languages

wollof, Fulani, mandinka
Native language
English
Proficient
C2
Turkish
Intermediate
B1
French
Intermediate
B1
Polish
Elementary
A2

Timeline

Customer Service Representative

Id Logistics
01.2023 - 09.2023

Customer Service and Hospitality

Gambega CocoCola Production Plant
01.2020 - 04.2021

Sales and Marketing Representative

Africell Head Office
03.2018 - 01.2020

Intern

Banjul International Airport
06.2016 - 09.2018

Bachelor of Science - Computer Science And Econometrics

University of Zielona Gora

Associate of Science - International Relations And Affairs

Hitit University

Associate of Science - Mechanical Engineering Technology

Gambia Technical Training Institute
MUSA JALLOW