Muskan Mandal
Summary
Motivated and well-driven student with strong analytical and organizational skills with experience in Accounting, Treasury and Customer Service, seeking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and have willingness to take on added responsibilities to meet team goals and business requirements.
Overview
4
4
years of professional experience
Work History
Accounts Payable Specialist
CBRE Business Services Organization Sp. z o.o
06.2023 - 08.2023
- Providing functional report to the Accounts Payable Team Leader.
- Used advanced software skills to produce high-quality documents, reports and presentations.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processing and posting of invoices from suppliers and clients on regular basis.
- Reconciled bank accounts to verify accuracy of cash records.
- Daily cooperation with team members and other departments based in Poland and USA.
- Ensured to meet compliance to internal and external audit requirements.
- Supporting other teams with P2P resolution and GL accounting process.
- Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
Cash and Trade Processing Analyst
Citi Bank Europe PLC
09.2022 - 05.2023
- Investigating SEPA payments to identify suspicious payments and FRAUDS.
- Analyzed daily activities of the Global Trade and Treasury Operations, conducting corrections as needed and performing internal and external reporting.
- Ensuring that the organization is in compliance with all financial and legal regulations.
- Communicating with clients and correspondent banks for all kinds of payment queries via SWIFT and other correspondence methods.
- Serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives, train new team members and mentor junior banking staff to maximize performance, efficiency and compliance
- Processed payments to make adjustments and outstanding on client accounts.
- Ensuring compliance with all AML laws, regulations, guidelines, written procedures; OFAC, CIP, KYC, customer/transaction monitoring.
Customer Service Professional
SITEL Polska
02.2022 - 06.2022
- Providing excellent customer service for our customers
- Together with team members, continuously implementing
- Improvements through Lean tooling and disciplines
- Escalation of process flow of clients and other departments
- Keep records of transactions, recording details of inquiries
- Complaints, comments, as well as actions taken
- Creating reports, Cloud internet setting, Data Process, Data Management
- Achieved high satisfaction rating through proactive one-call resolutions ofcustomer issues
- Clarified customer issues and determined root cause of problems toresolve product or service complaints
- Maintained accurate and current customer account data with manualforms processing and digital information updates.
Reseller Agent (Freelance)
Meesho
03.2019 - 03.2021
- Demonstrating and presenting various products to clients.
- Analysis of sales to reach monthly targets
- Communicated with clients to understand clients needs and queries to provide accurate solution.
- Maintained connections with clients to encourage repeat business and referrals.
- Reviewing sales performance end of the month and meet business targets before deadline.
Education
BBA - International Business Management
Warsaw University of Management
Warsaw, Poland10.2025
High School Diploma -
Chakdaha Model School
West Bengal, India07.2020
Skills
- Precision and Accuracy
- Analytical and Critical Thinking
- Payroll Management
- Financial Processes Understanding
- Risk Management Strategies
- Regulatory and Compliance Understanding
- Microsoft Office
- Manage Employee Relations
- Customer Service and Assistance
- Employee Mentoring
Languages
English, Hindi, Bengali
Native language
Polish
Intermediate
B1
Urdu
Proficient
C2
Timeline
Accounts Payable Specialist
CBRE Business Services Organization Sp. z o.o
06.2023 - 08.2023
Cash and Trade Processing Analyst
Citi Bank Europe PLC
09.2022 - 05.2023
Customer Service Professional
SITEL Polska
02.2022 - 06.2022
Reseller Agent (Freelance)
Meesho
03.2019 - 03.2021
BBA - International Business Management
Warsaw University of Management
High School Diploma -
Chakdaha Model School
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