Summary
Overview
Work History
Education
Skills
Websites
Languages
Projects
Timeline
Generic

Mussie Mekonnen

Warsaw

Summary

A highly motivated Computer Engineering student at Vistula University. Eager to apply technical skills and knowledge in a real-world setting and contribute to the company's success. Skilled computer support team
members adept at independently assessing and resolving a variety of technical issues, including software, hardware, and networking problems. Enjoys working in a team and proven ability to establish and maintain excellent communication and relationships. Proficient in communication, writing, and editing, with meticulous attention to detail and a commitment to meeting deadlines. Able to prioritize and manage multiple tasks and work to meet tight deadlines. Dedicated to delivering effective solutions to problems. Eager to leverage problem-solving skills and seek opportunities to apply dedication and knowledge to good use to drive positive outcomes for the organization.

Overview

4
4
years of professional experience

Work History

Customer Technical Support Specialist

Square
10.2022 - 11.2023
  • Assisted customers in troubleshooting processes, explained product details, and recommended solutions.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Recommended product to customers, thoroughly explaining details.
  • Collaborated with second-line support to deliver optimal resolutions to customer concerns.
  • Diagnosed program malfunctions, identifying root causes, and implementing corrective solutions.
  • Researched new updates, products, and changes to best practices.
  • Guided users through detailed hardware installations and technical fixes via phone calls, emails, and live chat.
  • Followed predefined procedures to evaluate, solve, and escalate product-related issues.

IT Technical Support Specialist

Safaricom
11.2019 - 03.2021
  • Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
  • Conducted tests and inspections of products, services, or processes to evaluate quality or performance.
  • Educated customers on products, features, and benefits.
  • Consistently achieved high customer satisfaction through issue resolution via phone and email.
  • Improved customer satisfaction by providing timely and effective technical support to a diverse client base.
  • Promoted operational best practices and company policies, contributing to increased team efficiency and productivity.
  • Escalated advanced customer issues to next-level support or managers to facilitate resolution

Education

Computer Engineering -

Vistula University
03.2025

Computer Science and Engineering -

Adama Science and Technology University
01.2020

High School Diploma -

Gibson Youth Academy
07.2018

Skills

  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Effective Time Management
  • Adaptability
  • System Administration
  • Web Development
  • MySQL
  • Troubleshooting
  • Debugging
  • Customer Service
  • Innovative Problem Solving
  • JIRA (Project Management)
  • SalesforceCom (Customer Relationship Management)

Languages

English (Native)
Amharic (Native)
Tigrinya (Intermediate)

Projects

LADYBUG, Activity tracker / Bug tracker, React, CSS / SASS, Node.js, Express.js, PostgreSQL, https://ladybug-cl.netlify.app/ SNAPSHOT, Social media platform, React, SASS, Node.js, Express.js, MySQL, https://snapshot-4dca.onrender.com/ DAWN, E-Commerce website, React, CSS, Node.js, Express.js, MongoDB, https://dawn-ecl.netlify.app/

Timeline

Customer Technical Support Specialist

Square
10.2022 - 11.2023

IT Technical Support Specialist

Safaricom
11.2019 - 03.2021

Computer Engineering -

Vistula University

Computer Science and Engineering -

Adama Science and Technology University

High School Diploma -

Gibson Youth Academy
Mussie Mekonnen