Mutsa Ludo Sharon Mutasa
Transaction Monitoring Specialist
Lublin
Summary
Results-driven professional specializing in transaction monitoring and compliance. Proven track record of identifying and preventing suspicious activities to ensure strict adherence to regulatory standards. Thrives in dynamic environments, leveraging strong team collaboration skills to achieve outstanding results. Adapts swiftly to changing needs and possesses expertise in data analysis and risk management. Demonstrates a keen eye for detail.
Overview
5
5
years of professional experience
1
1
Language
Work History
Transaction Monitoring Analyst
NatWest Bank
03.2023 - Current
- Risk-based investigations on transaction monitoring alerts and cases.
- Detect anomalies and warning signs related to money laundering, terrorist financing, fraud, and sanctions violations.
- Authenticate clients' identities to comprehend their connection and purpose within the financial institution, facilitating Know Your Customer (KYC) Procedures, with escalation when warranted for a secondary review.
- Transaction monitoring of assigned personal and business accounts to assess potential suspicious activity on the account and report any suspicious activity to the NCA.
Support analysts in handling workflow tasks and administrative duties as they emerge. - Present written work for assessment by AMLRS and client-driven quality control teams, making necessary adjustments and incorporating feedback for future applications.
- Adhere strictly to specified timeframes and procedures to ensure timely and accurate task completion.
- Collaborated with cross-functional teams to address complex issues arising from financial crimes investigations.
Anti-Money Laundering/KYC Analyst
NatWest Bank
03.2022 - 03.2023
- Examining and finalizing Customer Due Diligence (CDD) and Monitoring transactions for client cases, adhering to regulatory and policy guidelines.
- Performing the required KYC screening on new and existing clients, across different Entity types.
- Investigating and assessing financial risks posed by a company’s operations, monitoring and regulating higher-risk activities.
- Implemented AML, monitoring and transferring system initial threshold setting and tuning and deploying the system.
- Ensuring CDD is properly performed by the LOBs and EDD is applied in cases where warranted to mitigate AML.
- Compile evidence and documentation in compliance with AML regulatory requirements. Analyze large quantities of information, identifying trending including establishing appropriate metrics to determine changing risk elements.
Customer Service Specialist
Telepeformance
05.2021 - 03.2022
- Providing professional support, improve operations for incoming client telephone calls for service and resolve all customer problems as well as complaint.
- Analyzing customer issues to determine areas in need of improvement.
- Documentation of procedures and confluence and sharing information with appropriate stakeholders.
- Inbound and outbound calls, replying to emails.
Customer Service Specialist
Testroniclabs
01.2020 - 05.2021
- Resolving Customer queries via online chat and emails
- Verification of accounts, and appeal requests with attention for detail
- Processing orders for clients and System maintenance
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
Bachelor of Science - Business Administration And Management
University of Economics And Human Sciences
Warsaw, Poland 04.2001 -
Skills
Business analytics and communication
KYC/AML
Adaptability
Technological acumen
Investigative competencies
Awards
Top performer in CDDR Conversion- Natwest Group
Timeline
Transaction Monitoring Analyst
NatWest Bank
03.2023 - Current
Anti-Money Laundering/KYC Analyst
NatWest Bank
03.2022 - 03.2023
Customer Service Specialist
Telepeformance
05.2021 - 03.2022
Customer Service Specialist
Testroniclabs
01.2020 - 05.2021
Bachelor of Science - Business Administration And Management
University of Economics And Human Sciences
04.2001 -
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