Mutunzi Kidogi
Krakow
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Senior Analyst
HCL Tech
06.2021 - Current
- Troubleshoot and resolve problems with products, software and processes.
- Create solutions and integrate processes.
- Report on root causes of problems, efficiency and support needs.
- Document processes, standard operating procedures and system requirements.
- Update ServiceNow with required data and open cases in SNOW ticketing system
- Computer and network hardware support
- Technical support for Office software and related hardware solutions
- Perform routine administrative and maintenance tasks on hardware
- Ability to build relationship with all levels of staff - from junior colleagues to very senior levels of management
Help Desk Expert
Fujitsu Poland
02.2021
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Successfully operated heavy equipment such as forklifts.
Education
Master of Science - Management(International Business)
WSB University (Akademia WSB W Dąbrowie Górniczej)
Poland03.2023
Bachelor of Science - Computer Networking And Telecommunications
Adventist University of Central Africa
Rwanda11.2019
High School Diploma -
Institut Mwanga
D.R.Congo07.2015
Skills
- Communication
- Technical Understanding
- Problem Solving
- Leadership
- Teamwork
- Client Management
- Business Operations
- Multitask
Languages
French
Native language
English
Advanced
C1
Timeline
Senior Analyst
HCL Tech
06.2021 - Current
Help Desk Expert
Fujitsu Poland
02.2021
Master of Science - Management(International Business)
WSB University (Akademia WSB W Dąbrowie Górniczej)
Bachelor of Science - Computer Networking And Telecommunications
Adventist University of Central Africa
High School Diploma -
Institut Mwanga