Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mutunzi Kidogi

Mutunzi Kidogi

Krakow

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Senior Analyst

HCL Tech
06.2021 - Current
  • Troubleshoot and resolve problems with products, software and processes.
  • Create solutions and integrate processes.
  • Report on root causes of problems, efficiency and support needs.
  • Document processes, standard operating procedures and system requirements.
  • Update ServiceNow with required data and open cases in SNOW ticketing system
  • Computer and network hardware support
  • Technical support for Office software and related hardware solutions
  • Perform routine administrative and maintenance tasks on hardware
  • Ability to build relationship with all levels of staff - from junior colleagues to very senior levels of management

Help Desk Expert

Fujitsu Poland
02.2021
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Delivered services to customer locations within specific timeframes.
  • Successfully operated heavy equipment such as forklifts.

Education

Master of Science - Management(International Business)

WSB University (Akademia WSB W Dąbrowie Górniczej)
Poland
03.2023

Bachelor of Science - Computer Networking And Telecommunications

Adventist University of Central Africa
Rwanda
11.2019

High School Diploma -

Institut Mwanga
D.R.Congo
07.2015

Skills

  • Communication
  • Technical Understanding
  • Problem Solving
  • Leadership
  • Teamwork
  • Client Management
  • Business Operations
  • Multitask

Languages

French
Native language
English
Advanced
C1

Timeline

Senior Analyst

HCL Tech
06.2021 - Current

Help Desk Expert

Fujitsu Poland
02.2021

Master of Science - Management(International Business)

WSB University (Akademia WSB W Dąbrowie Górniczej)

Bachelor of Science - Computer Networking And Telecommunications

Adventist University of Central Africa

High School Diploma -

Institut Mwanga

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Mutunzi Kidogi