Mxolisi Ngwenya
Warsaw,14
Summary
Dynamic professional with extensive experience at London Stock Exchange Group, excelling in technical change management and stakeholder collaboration. Proven ability to enhance processes through critical thinking and strong organizational skills, driving successful project outcomes. Recognized for adept problem-solving and effective communication, ensuring seamless transitions and robust compliance frameworks.
Overview
7
7
years of professional experience
Work History
Customer Change Delivery Specialist
London Stock Exchange Group
09.2023 - Current
- Drive effective technical change management for LSEG products such Datascope, Datastream, Machine Readable News etc.
- Work with different key stakeholders to identify, manage and reinforce solutions.
- Assess current awareness of the change, and identify areas of resistance.
- Review our tooling systems for project management and run Proof of concepts for advanced and better tools.
- Since March last year, got involved in Program management for CIAM, BON Edge EOL and TS1 EOL that resulted in revenue increase by 23%
- Willingly and pro-actively providing support and guidance to all those involved in making the change a reality
- Coordinating all of the change activities from all of the participants to create a comprehensive picture of progress, issues.
Senior AML Analyst
Danske Bank
03.2023 - 09.2023
- Served as a subject matter expert on AML-related matters during regulatory examinations, demonstrating the company''s robust compliance framework.
- Identified high-risk customers through meticulous analysis of transaction patterns, preventing potential financial losses.
- Conducted thorough risk assessments to mitigate potential money laundering threats, protecting the company''s reputation and financial assets.
- Managed to close 4 large accounts per day.
- SME for specific countries/regions and Sanctions regulations
Senior KYC Associate II
Citi
12.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Client onboarding review & Wealth Management Due diligence.
Client Data Specialist IV
JP Morgan & Chase
09.2021 - 11.2022
- Responsible for structuring reference data for client consumption.
- Identifying areas for improvement and automation.
- Responsible for cross departmental process trainings.
- Developing and maintaining process step by step guide.
- Responsible for business intelligence solutions testing.
Compliance Operations Analyst
MoneyGram
04.2019 - 08.2021
- Addressing client queries relating to blocked remittance transactions, through calls and emails.
- Reviewing high risk transactions for AML, Fraud and Sanctions.
- Working on the Cognos report for blocked Fraud transactions.
- Reviewing Express payments to the US Federal System.
- Managed 15 calls daily, and closed 45 alerts daily
Customer Service Representative
Sitel Polska Sp. Z O.o
01.2018 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed 30 calls and 40 emails a day, keeping good KPIs
Education
Bachelor of Arts - International Relations And European Studies
Lazarski University
Warsaw, Poland09-2020
Skills
- Strong organizational skills
- Professionalism and punctuality
- Effective communication
- Critical thinking aptitude
- Deadline oriented mindset
- Stress management capacity
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Analytical thinking
Crossword puzzles, Script writing, Photography
I enjoy crossword puzzles, i am passionate about writing stories, and taking pictures.
Timeline
Customer Change Delivery Specialist
London Stock Exchange Group
09.2023 - Current
Senior AML Analyst
Danske Bank
03.2023 - 09.2023
Senior KYC Associate II
Citi
12.2022 - 02.2023
Client Data Specialist IV
JP Morgan & Chase
09.2021 - 11.2022
Compliance Operations Analyst
MoneyGram
04.2019 - 08.2021
Customer Service Representative
Sitel Polska Sp. Z O.o
01.2018 - 11.2019
Bachelor of Arts - International Relations And European Studies
Lazarski University
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