Mykola Kanevskyi
Warsaw
Summary
IT specialist with 10 years of experience driving high-impact IT and business projects in fast-paced global environments. Proven record of delivering complex initiatives on time and improving processes, reducing risks, and enhancing service reliability. Expert in Agile/SCRUM, ITIL, and cross-functional team leadership, with a strong background in incident management and systems engineering. Adept at aligning technical execution with business strategy and fostering collaboration across diverse stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Incident Manager / Project Manager
Playtika
03.2020 - Current
- Directed end-to-end delivery of internal systems projects, from requirements gathering to UAT, ensuring seamless integration with business operations.
- Spearheaded a monitoring optimization program across multiple game platforms, reducing downtime incidents by 30% and improving player experience.
- Acted as the primary liaison between business units, R&D;, and operations during critical incidents, ensuring transparent communication and fast resolution.
- Established escalation policies and reporting frameworks, improving stakeholder visibility and accelerating decision-making.
- Facilitated root cause analysis (RCA) sessions, implementing preventative measures that decreased recurring incidents and enhanced operational stability.
NOC Team Lead
Playtika
03.2016 - 03.2020
- Managed a team of 10+ NOC engineers, building a culture of accountability and performance through coaching, mentoring, and structured reviews.
- Implemented real-time incident communication protocols, reducing escalation delays and strengthening business continuity.
- Optimized task allocation and team workflows, enabling a 20% increase in operational efficiency.
- Partnered with senior management to align support processes with global operational standards.
NOC Engineer
Playtika
03.2016 - 03.2017
- Ensured continuous monitoring of live services, proactively identifying and mitigating risks.
- Supported development teams with technical troubleshooting and system optimization, directly contributing to improved service reliability.
- Recommended infrastructure improvements that enhanced system scalability and performance.
Education
PhD - Computer Engineering
Ukraine National Technical University
01.2019
MSc - Computer Systems & Network Engineering
Vinnytsia National Technical University
01.2017
Junior Specialist - Computer Engineering
Vinnytsia Technical College
01.2015
Skills
- Project & Program Management (Agile/SCRUM, ITIL)
- Cross-Functional Team Leadership
- Strategic Planning & Execution
- Risk & Incident Management
- SLA Compliance & Service Reliability
- Process Optimization & Continuous Improvement
- Stakeholder Engagement & Communication
- Root Cause Analysis & Preventive Action
- Technical Documentation & Business Reporting
Certification
- Google Analytics Individual Qualification
- Google Analytics for Beginners
- Conflict Management
- EF SET English Certificate (Advanced)
- CCNA Cisco Networking – Switching & Routing
Languages
English
Full Professional
German
Elementary
Timeline
Incident Manager / Project Manager
Playtika
03.2020 - Current
NOC Team Lead
Playtika
03.2016 - 03.2020
NOC Engineer
Playtika
03.2016 - 03.2017
MSc - Computer Systems & Network Engineering
Vinnytsia National Technical University
Junior Specialist - Computer Engineering
Vinnytsia Technical College
PhD - Computer Engineering
Ukraine National Technical University
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