Mykola Kanevskyi
Warsaw,14
Summary
IT Project and Problem manager with 10 years of experience driving high-impact IT and business projects in fast-paced global environments. Proven record of delivering complex initiatives on time and improving processes, reducing risks, and enhancing service reliability. Expert in Agile/SCRUM, ITIL, and cross-functional team leadership, with a strong background in incident/problem management and systems engineering.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project & Problem Manager
Playtika
02.2021 - Current
- Led full-cycle delivery of internal systems initiatives—from requirements gathering through UAT—driving seamless integration with core business operations and enhancing cross-functional efficiency.
- Successfully executed projects for CRM launch, microservice infrastructure improvements and observability enhancement.
- Launched and executed a multi-platform monitoring optimization program that cut downtime incidents by 30%, elevating system reliability and improving overall player satisfaction.
- Served as the key contact point between business units, R&D, and operations during high-impact incidents, ensuring real-time communication and facilitate swarming process for resolution of critical issues.
- Developed and implemented standardized escalation policies and reporting frameworks that increased stakeholder visibility and accelerated executive decision-making.
- Led post-incident root cause analysis (RCA) sessions, introducing preventative actions that reduced recurring incidents and strengthened operational resilience.
- Established problem management process according to business KPI through ITIL practices
Technical Account Manager
Playtika
02.2020 - 02.2021
- Delivered high-impact presentations to executive stakeholders, showcasing performance metrics and identifying strategic opportunities for improvement.
- Designed and implemented tailored technical solutions through proactive customer engagement, driving measurable business outcomes and client satisfaction.
- Developed tool and process enhancements that streamlined customer success operations, improving service efficiency and reducing resolution time.
- Streamlined reporting processes, improving visibility into account performance metrics for stakeholders.
NOC Team Lead
Playtika
03.2016 - 03.2020
- Managed a team of 10+ NOC engineers, building a culture of accountability and performance through coaching, mentoring, and structured reviews.
- Implemented real-time incident communication protocols, reducing escalation delays and strengthening business continuity.
- Optimized task allocation and team workflows, enabling a 20% increase in operational efficiency.
- Partnered with senior management to align support processes with global operational standards.
NOC Engineer
Playtika
03.2016 - 03.2017
- Ensured continuous monitoring of live services, proactively identifying and mitigating risks.
- Supported development teams with technical troubleshooting and system optimization, directly contributing to improved service reliability.
- Recommended infrastructure improvements that enhanced system scalability and performance.
Education
PhD - Computer Engineering
Ukraine National Technical University
01.2019
MSc - Computer Systems & Network Engineering
Vinnytsia National Technical University
01.2017
Junior Specialist - Computer Engineering
Vinnytsia Technical College
01.2015
Skills
- ITIL
- Project management
- Problem management
- SCRUM
- PSM-I
- PSPO-I
Certification
- ITILv4
- PSM-I
- Google Analytics Individual Qualification
- Google Analytics for Beginners
- Conflict Management
- EF SET English Certificate (Advanced)
- CCNA Cisco Networking – Switching & Routing
Languages
English
Native or Bilingual
German
Elementary
Ukrainian
Native or Bilingual
Polish
Limited Working
Timeline
Project & Problem Manager
Playtika
02.2021 - Current
Technical Account Manager
Playtika
02.2020 - 02.2021
NOC Team Lead
Playtika
03.2016 - 03.2020
NOC Engineer
Playtika
03.2016 - 03.2017
MSc - Computer Systems & Network Engineering
Vinnytsia National Technical University
Junior Specialist - Computer Engineering
Vinnytsia Technical College
PhD - Computer Engineering
Ukraine National Technical University