Nadege Shema
Gdansk
Summary
Enthusiastic person polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
6
6
years of professional experience
Work History
IT Analyst
Wipro
09.2022 - Current
- Troubleshoot and resolve authentication and access issues, ensuring the secure and efficient operation of AD services.
- Collaborate with cross-functional teams to implement and manage security policies within the Active Directory environment.
- Utilize ServiceNow for IT service management, including incident, problem, and change management processes.
IT Assistant
TELTECH
12.2019 - 03.2020
- Review and making changes to customers accounts
- Resolving customer issues via phone, chat, and Email (Troubleshooting)
IT Specialist
ESRI
08.2017 - 11.2019
- Delivering IT support troubleshooting services
- Installing and configuring Systems
Education
International Business - International Business
University of Economy in Bydgoszcz
03.2025
Software Development -
SOS Technical Highschool - Kigali
12.2019
Skills
- Teamwork
- Problem-Solving
- Customer service
- Communication skills
- Microsoft Office
- Analytical skills
- Time management
- Organizational skills
- Telephone etiquette
Websites
IT Proficiencies
Active Directory: Familiar
- Group Policy management
- User account provisioning and deprovisioning
Python: Familiar
- Creating a simple web application using a micro-framework
- Creating desktop applications with graphical user interfaces (GUIs).
- Developing tools or utilities with interactive interfaces.
Azure: Knowledgeable
Timeline
IT Analyst
Wipro
09.2022 - Current
IT Assistant
TELTECH
12.2019 - 03.2020
IT Specialist
ESRI
08.2017 - 11.2019
International Business - International Business
University of Economy in Bydgoszcz
Software Development -
SOS Technical Highschool - Kigali
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