Nadir Benmaamar
IT Support
Kielce
Summary
Efficient Customer Sales and Services Support Representative with strong background in providing comprehensive technical support and resolving complex technical issues. Known for effective collaboration and achieving desired results in dynamic environments. Skilled in collaborating with teams, problem-solving and adapting to evolving technology needs.
Overview
3
3
years of professional experience
3
3
Languages
Work History
IT Support Engineer
Ooredoo Telecom
02.2024 - 07.2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Installed and configured operating systems and applications.
Customer Service Executive
Djezzy - Telecom
06.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Sales Consultant Representative
Condor Electronics
11.2021 - 08.2022
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Bachelor of Science - Computer Science
Politechnika Świętokrzyska
Kielce, Poland 04.2001 -
State Engineer - Electrical Engineering
Higher School of Electrical And Energy Engineering
Oran, Algeria 04.2001 -
Master - Electrical Engineering
Higher School of Electrical And Energy Engineering
Oran, Algeria 04.2001 -
Bachelor - Process Engineering, Chemistry
University of Science And Technology of Oran
Oran, Algeria 04.2001 -
Skills
Help desk support
Timeline
IT Support Engineer
Ooredoo Telecom
02.2024 - 07.2024
Customer Service Executive
Djezzy - Telecom
06.2023 - 10.2023
Sales Consultant Representative
Condor Electronics
11.2021 - 08.2022
Bachelor of Science - Computer Science
Politechnika Świętokrzyska
04.2001 -
State Engineer - Electrical Engineering
Higher School of Electrical And Energy Engineering
04.2001 -
Master - Electrical Engineering
Higher School of Electrical And Energy Engineering
04.2001 -
Bachelor - Process Engineering, Chemistry
University of Science And Technology of Oran
04.2001 -
Similar Profiles
SHEHEER HAMZASHEHEER HAMZA
CSR, Sales at Ooredoo TelecomCSR, Sales at Ooredoo Telecom
JENNIFER WANGARI MBUGUAJENNIFER WANGARI MBUGUA
Housekeeper at Ooredoo TelecomHousekeeper at Ooredoo Telecom
ABDELLAH ABADAABDELLAH ABADA
Agent De Service Client at Ooredoo TelecomAgent De Service Client at Ooredoo Telecom