Nardos Zerihun

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.

Customer support -helping customers in voice chat and emails , technical support , help desk for payouts and adjustments on vehicle issues for couriers.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Processed customer service orders promptly to increase customer satisfaction.
• Educated customers about billing, payment processing and support policies and procedures.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Handled customer inquiries and suggestions courteously and professionally.

• Assisted in the development of employee recognition programs to boost morale and increase overall job satisfaction levels.
• Facilitated communication between employees and management by organizing regular meetings and providing a platform for open discussion.
• Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
• Conducted exit interviews with departing employees, providing valuable feedback for HR team members to assess and improve organizational practices.