NASMA MFINANGA
Warsaw
Summary
A dynamic and detail-oriented Customer Service Professional with a strong foundation in financial services, bringing 2 years of experience in handling client inquiries and managing various aspects of customer relations. Proficient in utilizing Microsoft Office tools, particularly Excel, to support efficient operations and data analysis. Demonstrated ability to communicate effectively both verbally and in writing, ensuring clear and concise information exchange with clients. Excellent organizational and time management skills enable the seamless execution of multiple tasks and projects within tight deadlines. Adept at multitasking and prioritizing responsibilities to maintain high levels of accuracy and professionalism. Fluent in English, with a keen attention to detail and a commitment to exceeding client expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever
Warsaw
01.2023 - Current
- Utilized advanced CRM (Customer Relationship Management) software to meticulously gather, update, and maintain comprehensive customer profiles, ensuring data accuracy and integrity
- Provided high-quality, responsive customer support by promptly addressing inquiries, resolving issues, and managing complaints with empathy and professionalism
- Implemented problem-solving strategies that prioritized customer satisfaction, fostering trust and loyalty
- Leveraged extensive product knowledge to offer detailed, accurate information and recommendations tailored to customer needs
- Conducted ongoing training to stay informed about product updates, pricing adjustments, and inventory levels, ensuring reliable guidance that enhances the customer decision-making process and boosts sales potential
- Proactively kept abreast of current promotions, discounts, and special offers through meticulous research and coordination with the marketing and sales teams
- Communicated these opportunities effectively to customers, utilizing various communication channels to maximize reach and engagement
USA Clean Master
03.2022 - 12.2022
- Handling incoming calls, inquiries, requests
- Develop integrated product solution referring to customer specific requests
- Quotation creation, follow-up and tracking
- Prioritizing arising problems timely and accurately, working in a fast-paced environment;
- Supporting your colleagues by actively sharing your knowledge and expertise, and contributing to a collaborative atmosphere in the team
Planning Officer Intern
Tanzania Ports Authority
07.2019 - 12.2019
- Diligently recorded daily ship and port operations, utilizing advanced analytical tools to prepare detailed monthly performance reports
- Played a key role in the preparation of insightful annual port performance reports
- Collaborated with multiple departments to consolidate data, resulting in comprehensive reports that guided the strategic direction of the port and facilitated significant improvements in operational efficiency
- Vigilantly monitored and ensured adherence to evolving compliance rules and regulations within the maritime and trade sectors
- Proactively adapted operational procedures to meet changing market environments, ensuring seamless business continuity and safeguarding the port's reputation and operational capabilities
Education
MSc. - International relations
Vistula University
BSc. - Economics
University of Dar es salaam
Skills
- Advanced Communication Skills
- Fluent in English
- Expertise in Microsoft Office Suite
- Exceptional Analytical Skills
- Outstanding Organizational Skills
- Multitasking Skills
- Problem Solving Skills
- Developed Soft Skills
- Rapid Learner
- Commitment to Continuous Skill Development
Consent
I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679.
Timeline
Customer Service Representative
Foundever
01.2023 - Current
USA Clean Master
03.2022 - 12.2022
Planning Officer Intern
Tanzania Ports Authority
07.2019 - 12.2019
MSc. - International relations
Vistula University
BSc. - Economics
University of Dar es salaam