Natalia Araucz

Intermittent (3-month full cover + holiday cover)

• Temporarily assumed the secretary/PA role during recruitment and currently cover holiday periods.
• Managed surgical bookings and clinic schedules, liaising directly with patients, hospitals, and third-party providers.
• Handled patient enquiries, correspondence, appointment reminders, and documentation.
• Coordinated surgery logistics, including theatre bookings and pre-op planning with hospitals and anaesthetists.
• Processed invoices, tracked outstanding payments, and followed up with patients and providers as necessary.
• Provided general administrative support to maintain continuity of care and a seamless patient experience.

• Assisting surgeon in clinic during consultations and take detailed, accurate consultation and treatment notes, preparing and assisting in clinic treatments like skin lesion removal, injectables, Endolift treatment etc.
• Arranging and reviewing pre operative assessments, collected pre operative samples and requested and reviewing medical information accordingly.
• Liaising with surgeon, anaesthetist and PA to maximise communication, accuracy and patient satisfaction.
• Building caring, compassionate relationships with patients providing 24h post operative availability in case of emergency as well as medical advice and support during aftercare planning and implementing targeted strategies for optimal recovery outcomes.
• Performing wound checks for post operative patients.
• Facilitating efficient clinic operations by maintaining stock control, promptly re-ordering low-stock medication and supplies.

• Prepared for and assisted consultants during various procedures like biopsies, HyCoSy, embryo transfers, in both clinical and theatre setting.
• Collected over 40 blood samples daily using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
• Worked with professionalism and diplomacy, promoting patient dignity and wellbeing with total confidentiality.

• Built caring and compassionate relationships with patients to provide care and emotional support and encouragement during pre and postoperative state.
• Organised and prepared theatre lists, patient folders and charts.
• Effectively monitored patient progress, entering progress notes and physical observations into PPS and worked closely with nurses and doctors to maintain optimum levels of communication.

• Supported secretaries in related administrative duties, enabling smooth-running processes across the hospital.
• Answered phone calls and messages, scheduling appointments and handling patient inquiries.
• Confidentially managed medical records, ensuring patient notes were readily available for required appointments to minimise delays.
• Effectively prioritised workloads, ensuring minimal delays to patient pathway.

• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Provided basic patient care and treatment, such as taking temperature and blood pressure, dressing wounds, urinary catheterization, maintaining and administering IV medications and fluids, taking blood, urine, or sputum samples .