Summary
Overview
Work History
Education
Skills
Websites
Languages
Company
Current Position
Long walks, Gardening, History Podcasts
Timeline
Generic
Natalia Gal-Vieira

Natalia Gal-Vieira

Krakow

Summary

As a Senior Manager at Motorola Solutions, I lead global operations across international regions, managing 3rd party distribution sites, procurement, and logistics. I act as a single point of contact for various teams, including sales, finance, product, and engineering. My focus is on achieving revenue, cost, cash, and customer delivery targets, while improving key performance indicators such as order cycle time, on-time delivery, and delinquent backlog. I have over 10 years of experience in business operations, supply chain management, and process improvement. I hold an MBA from National Louis University and a BBA from the same institution. I am skilled in account management, performance management, and accounting. I am passionate about driving business results, resolving critical issues, and executing continuous improvement projects. I am always looking for new opportunities to grow and contribute to the success of Motorola Solutions.

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

20
20
years of professional experience

Work History

Video Supply Chain Business Operations Senior Manager

Motorola Solutions
2023.12 - Current
  • Drive operations to achieve revenue, cost, cash, and customer delivery targets
  • Manage 3rd party distribution sites along with procurement and logistics teams
  • Lead global team across international regions including Europe, the Middle East, Asia Pacific, and Latin America
  • Act as a single point of contact for sales, finance, product, engineering, and finance teams
  • Improve key performance indicators including order cycle time, on time delivery, and delinquent backlog
  • Resolve critical customer and business issues
  • Manage and execute continuous improvement projects
  • Define near and long-term supply chain strategy and set priorities
  • Prioritize resources and give direction in partnership with other supply chain teams

REPAIR OPERATIONS MANAGER (EMEA)

Motorola Solutions
2021.03 - 2023.12
  • Managed repair operations for 5 international sites at Motorola Solutions, focusing on cost savings and process improvements
  • Led projects on consolidation, billing accuracy, and team restructuring to increase efficiency and track performance
  • Achieved regular KPI delivery, resulting in improved operations and customer satisfaction

SYSTEMS DELIVERY MANAGER (EMEA)

Motorola Solutions
2020.05 - 2021.02
  • Responsible for process alignment and improvements to drive business growth and meet customer targets
  • Built relationships with internal and external teams to support operational alignment and improve on-time delivery
  • Developed and implemented new process tools and reporting for third party suppliers
  • Monitored and aligned supply visibility to proactively manage gaps

DATA & ORDER MANAGEMENT MANAGER (US & CAN)

Motorola Solutions
2015.06 - 2020.04
  • Led a team of 28 in managing order management and sales support for projects in US and CAN, transitioning teams to Krk
  • Created KPI reporting sets and actively participated in department strategy creation and execution
  • Optimized processes, led process transition for North America State and Local Government customers, and focused on employee development

Billing Team Leader

Motorola Solutions
2013.12 - 2015.05
  • Led billing team in resolving invoice generation issues and maintaining quality metrics for Motorola Solutions in Krakow
  • Ensured compliance with company policies, accounting, and tax requirements, driving continuous process improvements
  • Reconciled customers' contracts, tracked issues, and resolved billing issues to maintain customer satisfaction
  • Proactively identified and resolved billing issues to improve quality metrics and drive process enhancements

Senior Large Contract Credit Analyst

Motorla Solutions Inc
2012.06 - 2013.12
  • Conducted interviews and provided feedback on candidates, ensuring quality hires
  • Built strong relationships with customers, ensuring timely payment of invoices
  • Managed a portfolio of 75+ long-term systems projects, overseeing order placement, billing, and collections

AR Specialist

Motorola Solutions
2011.09 - 2012.05
  • Supported the transition of AR department at Motorola Solutions, Kraków, and assisted in US Collection process
  • Conducted detailed analysis on customer account status to optimize expense control and provided strategic recommendations
  • Built strong relationships with customers to ensure timely payment of outstanding items

Customer Service Specialist

HSBC
2010.09 - 2011.09
  • Provided exceptional customer service for English and Polish speaking customers at HSBC in Zabierzow, Poland
  • Demonstrated strong interpersonal, communication, and analytical skills to effectively address customer inquiries and concerns
  • Established proficiency in sales referrals and product knowledge to enhance customer satisfaction and drive revenue growth

Teller

Barr Management
2007.06 - 2009.05
  • Answered phone calls and billing questions, ensuring customer satisfaction
  • Handled foreign currency exchange transactions with accuracy and efficiency
  • Maintained and balanced own cash drawer to ensure financial accuracy

Head Teller

Archer Bank
2005.06 - 2007.04
  • Oversaw daily operations of Tellers in absence of a supervisor, ensuring smooth transactions and customer service
  • Maintained and balanced cash drawer within Bank standards, promoting Bank products to contacts
  • Balanced branch administrative work, opened/closed branch, and practiced dual control of spare key access
  • Balanced ATMs and performed other assigned duties

Education

Master of Business Administration (M.B.A.) - Finance, General

Wyższa Szkoła Biznesu - National Louis University
01.2012

Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General

National Louis University
Chicago, IL
01.2010

Skills

  • Change Management
  • Team Management
  • Interpersonal Skills
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Troubleshooting and problem resolution
  • Talent development
  • Budget oversight

Languages

English
Portuguese
Spanish
Polish

Company

Motorola Solutions

Current Position

Video Supply Chain Business Operations Senior Manager

Long walks, Gardening, History Podcasts

I Like to relax talking a long walk listening to my favorite history podcast or during the spring and summer while planing flowers or timing trees in our family garden. 

Timeline

Video Supply Chain Business Operations Senior Manager

Motorola Solutions
2023.12 - Current

REPAIR OPERATIONS MANAGER (EMEA)

Motorola Solutions
2021.03 - 2023.12

SYSTEMS DELIVERY MANAGER (EMEA)

Motorola Solutions
2020.05 - 2021.02

DATA & ORDER MANAGEMENT MANAGER (US & CAN)

Motorola Solutions
2015.06 - 2020.04

Billing Team Leader

Motorola Solutions
2013.12 - 2015.05

Senior Large Contract Credit Analyst

Motorla Solutions Inc
2012.06 - 2013.12

AR Specialist

Motorola Solutions
2011.09 - 2012.05

Customer Service Specialist

HSBC
2010.09 - 2011.09

Teller

Barr Management
2007.06 - 2009.05

Head Teller

Archer Bank
2005.06 - 2007.04

Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General

National Louis University

Master of Business Administration (M.B.A.) - Finance, General

Wyższa Szkoła Biznesu - National Louis University
Natalia Gal-Vieira