Natalia Grzebisz-Cegiełka
Mińsk Mazowiecki
Summary
My name is Natalia, I am a hardworking and passionate person with strong organisational & multitasking skills who is searching for new, exciting opportunities. I have not been actively looking for a new job opportunity since 2019 and I have decided to broaden my career perspectives outside of my current company I have spent my last 4 happy years.
My multilingual skills are my big professional advantage and value added to the employer I represent. I am a very reliable and responsible person who tries to always find best solutions and build good relationships. I am customer-oriented person, always trying to be not only professional but also kind to people I work with and work for.
I would definitely call myself a team player with leader skills. Managing people is something I am passionate about and good at.
My other important skill is creativity and writing I'm also experienced in. I am the author of two poetry books.
Hope to hear from you soon to have a personal talk. Thank you.
Overview
8
8
years of professional experience
Work History
BMW InApp Team Coordinator
Accenture Services Sp. z o.o
2023.04 - Current
- Monitoring currently reported problems within the My BMW App by customers
- Being responsible for 8 diverse reports prepared weekly for client’s side
- Conducting weekly/monthly meetings with the BMW and Accenture
- Discussing current data outcomes, working on new solutions
- Monitoring work of other team members (reporting, 1to1meetings, workload orchestration)
- Being exposed to circa 5 hours of call meetings per day (mainly presenting)
- Implementation of new data strategies within the My BMW App
- Cooperating with 3rd level engineers to work on the My BMW App optimisation
- Working well in a team setting, providing support and guidance to others
Social Media Data Analyst
Accenture Services Sp. z o
2020.05 - 2023.04
- Interpreting data, analysing results using statistical techniques
- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
- Acquiring data from primary or secondary data sources and maintaining databases
- Identifying and interpreting trends or patterns in complex data sets
- Working with management to prioritize business and information needs
- Locating and defining new process improvement opportunities
- Processing confidential data and information according to guidelines
- Supporting initiatives for data integrity and normalization
- Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems
- Troubleshooting the reporting database environment and reports
- Evaluating changes and updates to source production systems
Collection Specialist
Accenture Services Sp. z o.o
2019.04 - 2020.04
- Delivering exceptional customer service on collection calls while maintaining calm and professional demeanor
- Achieving performance goals on consistent basis
- Keeping accurate records, reporting on collection activity and accounts receivable status
- Resolving customer disputes and disagreements through professional communication to find mutually beneficial solutions
- Monitoring accounts for compliance with established payment plans and flagged non-compliances
English & German Instructor/Teacher
Language School Lang LTC
2017.09 - 2018.04
- Experience teaching English for business people
- Small group teaching (2 to 6 people) on different learning levels (from A1 to C2)
- Creative planning and delivering lessons
- Preparing and setting tests, examination papers and exercises
- Concentration on student needs within the learning process
- Marking and providing appropriate feedback on oral and written work
- Devising, writing and producing new materials, including audio and visual resources
- Special focus on pronunciation teaching (Standard German, British English (BBC English))
- Developing effective listening and oral skills through communicative and interactive tasks and discussions
Junior Recruiter German & English Speaker
Alexander Mann Solutions Sp. z o.o
2015.11 - 2016.06
- Interviewing candidates on the phone (English, German) to determine their suitability for the role
- Developing own network of candidates and seeking to grow such network with relevant candidates for sector supported
- Reviewing applications in English, German and Italian
- Managing job board advertising or client career-site postings, ensuring adverts are compelling and accurate and positioned for maximum effectiveness
- Ensuring regular communication with the recruitment team to understand on-going requirements and to share progress of activity
Education
Master of Arts - Applied Linguistics
University of Warsaw
Warsaw07.2018
Bachelor of Arts - Applied Linguistics
Adam Mickiewicz University
Poznań09.2015
Skills
- great presentation and communication skills
- having strong both back & front office experience
- multilingual & ambitious
- open-minded & creative
- loving working both independently and in a team
- passionate about foreign languages (speaking fluently ENG, DE, PL & IT)
- great multitasking skills (value added especially after becoming a mum in '21)
- superb relationship building and decision making abilities
- easily adaptable & fast learner
- analytical skills with the ability to collect and organise significant amounts of information with attention to detail
- Computer skills: Microsoft Office, including Word, PowerPoint, Excel and Outlook
Accomplishments
- N. Grzebisz (2020), „Spojrzenia uważne”, published by Ludowa Spółdzielnia Wydawnicza
- N. Grzebisz-Cegiełka (2022), „Ptaki giną w locie”, published by Ridero
- Poetry Instagram account (>7.000 followers): poezja_grzebisz.cegielka
- Certificate of participation in „Creative writing: an introduction to writing poetry” course at the University of Cambridge, Institute of Continuing Education (2020)
Languages
Polish
Native language
English
Proficient
C2
German
Proficient
C2
Italian
Upper intermediate
B2
Timeline
BMW InApp Team Coordinator
Accenture Services Sp. z o.o
2023.04 - Current
Social Media Data Analyst
Accenture Services Sp. z o
2020.05 - 2023.04
Collection Specialist
Accenture Services Sp. z o.o
2019.04 - 2020.04
English & German Instructor/Teacher
Language School Lang LTC
2017.09 - 2018.04
Junior Recruiter German & English Speaker
Alexander Mann Solutions Sp. z o.o
2015.11 - 2016.06
Master of Arts - Applied Linguistics
University of Warsaw
Bachelor of Arts - Applied Linguistics
Adam Mickiewicz University
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