Natalia Niemirowska
Summary
With 9+ years of proficiency in industrial/commercial processes and strong background in people & project leadership, I am a Leader who believes in guiding teams with passion and integrity to achieve success. I bring a high level of energy to everything I do, aiming to make a positive impact. I value transparency and create people-driven environments that enhance team growth and customer satisfaction. My global background includes successful stakeholder relationship-building and streamlining business operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Team Leader
Enersys Sp. z o.o
01.2019 - 11.2023
- Drove team development by providing mentorship and coaching, nurturing culture of continuous self-improvement
- Fostered change-oriented mindset for effective adaptation of customer requirements and evolving market/organization demands
- Facilitated daily stand-up meetings to address obstacles, prioritize tasks and enhance teamwork to achieve daily goals
- Led EMEA-level improvement projects across Customers, Sales, Supply Chain and Operations aligned with customer needs and company goals
- Applied weekly SWOT analysis for strategic alignment, risk mitigation and continuous improvement
- Responsible for delivery of critical KPIs related with on-time delivery, risk control, quality and team effectiveness
Smart Coach - Team Leader | SAP SD Key User
Enersys Sp. Z O.o.
07.2018 - 10.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- led the adoption of Lean & Agile practices, enhancing collaboration and overall performance of value streams in SSC
- Played active role in reshaping Customer Service Teams and establishing new organizational culture focused on continuous improvement
- Participated as a leader or business process expert in strategic cross-functional projects between SSC and local EMEA-region entities
- SAP SD Key User - drove troubleshooting, problem solving, development of system functionalities and middle size projects in SAP SD module
Senior Key Account Specialist | SAP SD Key User
Enersys Sp. Z O.o.
04.2017 - 06.2018
- Provided comprehensive SAP SD and process education
- Volunteered and implemented numerous improvements in day-to-day order management operations for internal customers
- Participated in SAP roll-outs, UAT testing, offering crucial insights for EMEA-wide process standardization from user perspective
- Resolving SAP issues and managing tickets, SAP role management
Key Account Specialist | Internal Trainer
Enersys Sp. Z O.o.
02.2014 - 04.2017
- Providing daily support, issue resolution, sales processes administration and reports creation to EMEA-Intercompany customers
- Actively participated in cross-intercompany projects, ensuring seamless customer service process transitions from local entities to SSC
- Contributed to refinement of procedures, introducing new processes and optimizing existing ones
- provided SAP & process training for new employees
Education
Management in Finances and Human Resources - Bachelor's
University of Economics
Katowice, Poland09.2010
Skills
- SAP SD Key User
- SalesForce Power User
- MS Office
- Smartsheet
- SharePoint
- Jira
- Process Optimization (Lean tools)
Accomplishments
- Team Leadership: built 2 effective and accountable teams of 7, delivering great results and high-quality services recognized by Key Customers and EMEA-level Management
- Project Management: contributed as a Leader or Business Process Expert in strategic cross-functional projects delivering customized business solutions, EDI & SalesForce integration, adjusted SAP functionalities aligned with customer needs
- Strategic Transformation: played on of a key role in reshaping Customer Service Department structures, while developing the Company Improvement Roadmap
- Process Optimization: designed and launched the Control Tower Process Management approach, resulting in optimized team performance and system alerting risks in quality and on-time delivery
- Cross-functional Communication: fostered effective cross-functional collaboration among EMEA Key Departments, Sales and Key Customers, ensuring seamless teamwork and alignment across development, testing and business units
- Continuous Improvement - successfully implemented a tailored Standard Work tool for the team to optimize flexibility and efficiently deliver value to customers
Certification
- Certified Professional Scrum Master I, Scrum.org - Oct 2023
- Scrum Master Diploma with distinction, l-a-b-a.pl - May-Jun 2023
- IT Project Management Certification, IEES - Mar-Apr 2023
- Digital Marketing & SEO Techniques Certification, IEES - May 2023
- AgilePM Foundation Training, APM Group Ltd - Mar 2022
- Leadership Academy Program, Dale Carnegie - Apr-Sep 2022
- Mentoring Program II edition - Committee Team, EnerSys Sp. z o.o. - May-Jan 2023
- Mentoring Program I edition - Mentee in Talent Program, EnerSys Sp. z o.o. - May-Feb 2022
Interests and Activities
- Member of Agile/Scrum Community Bielsko Biała onsite
- Mindfulness and Psychology
- Trekking and outdoors activities
- Weightlifting and strengths trainings
- Volunteering in animal nonprofit organizations
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Team Leader
Enersys Sp. z o.o
01.2019 - 11.2023
Smart Coach - Team Leader | SAP SD Key User
Enersys Sp. Z O.o.
07.2018 - 10.2019
Senior Key Account Specialist | SAP SD Key User
Enersys Sp. Z O.o.
04.2017 - 06.2018
Key Account Specialist | Internal Trainer
Enersys Sp. Z O.o.
02.2014 - 04.2017
Management in Finances and Human Resources - Bachelor's
University of Economics
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