Natalia Paluyan
Warsaw, Poland
Summary
Experienced Business Analyst with 5+ years of expertise in identifying key business challenges and opportunities and transforming them into actionable solutions. Proven track record in business process analysis, requirements development, documentation, solution deployment, and maintenance. Skilled in eliciting, documenting, and managing business requirements, as well as creating prototypes and mockups. Extensive experience in demoing solutions and conducting user training. Strong ability to prioritize backlog items in alignment with product strategies and business objectives. Recognized for attention to detail and ability to build strong relationships. Committed to achieving goals with a critical, innovative, and customer-focused approach.
Overview
5
5
years of professional experience
Work History
Senior Business Analyst
Itransition
08.2021 - Current
- Led backlog management initiatives, prioritizing 1000+ tasks and aligning project deliverables with business objectives.
- Collaborated with 15+ stakeholders to gather, elicit, and manage requirements, ensuring clear communication and alignment throughout the project lifecycle.
- Conducted thorough requirements reviews, facilitating consensus to support project success contributing to a reduction of scope change.
- Conducted feature discovery sessions to define the problem, analyse the as-is process, and determine necessary changes to meet business needs.
- Modeled business processes, identifying opportunities for optimization and efficiency improvements.
- Created prototypes to visualise project concepts, enabling stakeholders to provide early feedback and refine requirements.
- Conducted 10+ product demonstrations and user training sessions to enhance user adoption and understanding of new systems and processes resulting in a 20% increase in usage of the system.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Supported software development initiatives by defining clear requirements and effectively communicating them to technical teams resulting in nearly 0% rework and an increase in delivery speed.
- Developed and maintained comprehensive documentation, including business requirements, process flows, and user guides, ensuring knowledge transfer and facilitating onboarding for new team members.
- Conducted impact analysis on proposed changes, assessing risks and benefits to provide stakeholders with informed recommendations.
- Checked usage statistics of the system to provide insights that informed decision-making on the continuation of product support, ensuring resources were allocated effectively based on user engagement and needs.
Business Analyst
Itransition
04.2019 - 08.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions leading to a reduction in operational costs.
- Interacted with internal customers to understand business needs and translate into requirements and change scope.
- Supported software development initiatives by defining clear requirements and effectively communicating them to technical teams.
- Assisted in and led gathering and documenting user requirements through interviews, workshops, and surveys, ensuring alignment with objectives and stakeholder needs, leading to a decrease in missed requirements.
- Created process maps and flowcharts to visualize current and future state processes, facilitating a better understanding among stakeholders and driving process improvements that reduced processing time.
- Supported the development of user stories and acceptance criteria, ensuring clarity and completeness for development teams.
- Assisted in training end-users on new systems and processes, providing support to facilitate a smooth transition and enhance user adoption.
- Facilitated workshops and brainstorming sessions to gather input from stakeholders, driving alignment and consensus on goals.
Education
Bachelor of Arts - English Department With Computational Linguistics
Minsk State Linguistic University
Minsk, Belarus07.2019
Skills
- Requirements Elicitation, Analysis & Documentation (business, user, functional, and non-functional requirements)
- Specification & Documentation Management
- Stakeholder Management & Communication (including cross-cultural and cross-functional collaboration)
- Business Process Modeling, Information Modeling and Prototyping
- Gap Analysis
- Risk & Change Management
- Feature Demonstrations & Stakeholder Presentations
- Product Management (roadmap development, feature prioritization)
- Backlog Management
- Basic Knowledge of SQL & Python
Selected projects
- Solution for Voyage Management for Maritime Industry. Enhancing the existing solution for managing voyages and getting insights into voyages with the help of diverse Key Performance Indicator (KPI) reports.
- Enhancement to the User Authorisation Solution for Maritime Industry. Rebuilding the existing user management module within the platform that serves to create efficient and digitised workflows to support trading in the maritime industry.
- Enhancements to the Solution for Data Interchange for Automotive Supply Chain Industry. Customisation of the system generating codes and certificates for secure data exchange, improving the existing User Interface to make the user experience consistent, adding new features to meet the users’ needs.
- Customisation of Identification Key Management for Organisation Management. Customisation of the system enabling identification key generation to meet the new challenges, adding an opportunity to create and update the identification key through API.
- ERP Customisation for Oil and Gas Distribution Management. Customisation of cloud-based Acumatica ERP system specifically aimed at addressing challenges in the oil and gas distribution industry (customization of out-of-the-box features, adding new functionality to integrate with Acumatica Inventory and Order Module).
- ERP Customisation for Internet of Things Data Management for Oil & Gas Distribution. Customisation of cloud-based Acumatica ERP system for the Internet of Things infrastructure for oil and gas distribution industry; adding new features required for storage and management of the data specific to the Internet of Things purposes.
Methods and techniques
- Figma, Advanced
- Balsamiq Mockups, Advanced
- Draw.io, Advanced
- MS Visio, Intermediate
- BPMN, Intermediate
- Miro, Intermediate
- Diagrams.net, Intermediate
- Confluence, Advanced
- Azure DevOPS, Intermediate
- Jira, Intermediate
- Mixpanel, Intermediate
Languages
Belarusian, Russian
Native language
English
Advanced
C1
Polish
Upper intermediate
B2
Spanish
Intermediate
B1
Certification
- Certified Business Analyst on Software Development Project (Basic Level) - IT Academy Belhard
- Certified Business Analyst on Software Development Project (Professional Level) - IT Academy Belhard
- Acumatica Business Consultant Badge (renewed for 2020 R1)
- Acumatica Advanced CRM Bagde (2019 R1)
Timeline
Senior Business Analyst
Itransition
08.2021 - Current
Business Analyst
Itransition
04.2019 - 08.2021
Bachelor of Arts - English Department With Computational Linguistics
Minsk State Linguistic University
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