Natalia Parnia
Content Manager
Krakow,12
Summary
I’m a goal-oriented and hardworking person with good organizational skills and strategic thinking. Ambitious, career-focused jobseeker.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
7
7
years of professional experience
Work History
SEO Content Manager
Etui Studio
Krakow, Poland
03.2019 - 08.2021
- formation and management of the product catalog, preparation of new commodity goods and their further addition to the site, maintaining the commodity matrix up to date;
- preparation of descriptions for goods;
- working with product specifications, filling the product card with content for an online store, interacting with Bitrix, PrestaShop teams and SEO specialists;
- photo processing + posting them on the site in accordance with the terms of reference (Figma, Adobe Photoshop, online editors);
- additional help in SMM customer support: chat with clients and ambassadors on Facebook and Instagram, work with lost or late orders.
Head of Copywriting
iBrand Pro
Moscow, Russia
07.2017 - 10.2018
- generation of awareness of information, advertising and marketing content;
- quality control of all texts created for the web-site, marketing department, branding, instructions and etc.;
- building and maintaining a content strategy;
- organization of staff work and management of the distribution of tasks between departments;
- setting up plans for the working period and analysis of the work done, reporting.
Senior Customer Care Specialist
ООО Trastforex
Moscow, Russia
06.2015 - 07.2017
- managing a call center as a supervisor, listening to calls and helping junior managers with mistakes;
- providing technical support for existing clients;
- participating in the onboarding process of new clients;
- active participation in testing of device and mobile apps;
- preparing materials related to customer support (trainings, instructions, FAQs);
- supporting other processes related to customer care (shipping, quality).
Creative Copywriter
ООО DIKVI
Krasnodar, Russia
09.2012 - 03.2014
- testing and filling the company's websites;
- control of the visual and textual content of the site pages;
- adding sections, pages, and their systematization;
- interaction with the programmer and layout designer: setting tasks, writing technical specifications and instructions, joint fix an error correction;
- image processing and creation of presentations, tutorials in Illustrator and Photoshop;
- adding web metrics to sites and simple SEO optimization;
- work with search engines: search for information about competitors and any issues related to our company (negative, tenders, reviews, ratings, etc.), competitive market research.
Education
High School Diploma -
Kuban State University
Russia, Krasnodar 09.2008 - 07.2013
Skills
Good communication skills
Certification
Professional training program for controllers of the professional securities market
Timeline
SEO Content Manager
Etui Studio
03.2019 - 08.2021
Head of Copywriting
iBrand Pro
07.2017 - 10.2018
Professional training program for controllers of the professional securities market
07-2016
Senior Customer Care Specialist
ООО Trastforex
06.2015 - 07.2017
Creative Copywriter
ООО DIKVI
09.2012 - 03.2014
High School Diploma -
Kuban State University
09.2008 - 07.2013
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