Natalia Parnia
Content Manager
Krakow,12
Summary
I’m a goal-oriented and hardworking person with good organizational skills and strategic thinking. Ambitious, career-focused jobseeker.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
7
7
years of professional experience
Work History
SEO Content Manager
Etui Studio
Krakow, Poland
03.2019 - 08.2021
- formation and management of the product catalog, preparation of new commodity goods and their further addition to the site, maintaining the commodity matrix up to date;
- preparation of descriptions for goods;
- working with product specifications, filling the product card with content for an online store, interacting with Bitrix, PrestaShop teams and SEO specialists;
- photo processing + posting them on the site in accordance with the terms of reference (Figma, Adobe Photoshop, online editors);
- additional help in SMM customer support: chat with clients and ambassadors on Facebook and Instagram, work with lost or late orders.
Head of Copywriting
iBrand Pro
Moscow, Russia
07.2017 - 10.2018
- generation of awareness of information, advertising and marketing content;
- quality control of all texts created for the web-site, marketing department, branding, instructions and etc.;
- building and maintaining a content strategy;
- organization of staff work and management of the distribution of tasks between departments;
- setting up plans for the working period and analysis of the work done, reporting.
Senior Customer Care Specialist
ООО Trastforex
Moscow, Russia
06.2015 - 07.2017
- managing a call center as a supervisor, listening to calls and helping junior managers with mistakes;
- providing technical support for existing clients;
- participating in the onboarding process of new clients;
- active participation in testing of device and mobile apps;
- preparing materials related to customer support (trainings, instructions, FAQs);
- supporting other processes related to customer care (shipping, quality).
Creative Copywriter
ООО DIKVI
Krasnodar, Russia
09.2012 - 03.2014
- testing and filling the company's websites;
- control of the visual and textual content of the site pages;
- adding sections, pages, and their systematization;
- interaction with the programmer and layout designer: setting tasks, writing technical specifications and instructions, joint fix an error correction;
- image processing and creation of presentations, tutorials in Illustrator and Photoshop;
- adding web metrics to sites and simple SEO optimization;
- work with search engines: search for information about competitors and any issues related to our company (negative, tenders, reviews, ratings, etc.), competitive market research.
Education
High School Diploma -
Kuban State University
Russia, Krasnodar 09.2008 - 07.2013
Skills
Good communication skills
Time Management & Planning
Leadership Principles
Writing Aptitude
Problem solving
Delegation skills
SEO optimization
Social Media Content
Certification
Professional training program for controllers of the professional securities market
Timeline
SEO Content Manager
Etui Studio
03.2019 - 08.2021
Head of Copywriting
iBrand Pro
07.2017 - 10.2018
Professional training program for controllers of the professional securities market
07-2016
Senior Customer Care Specialist
ООО Trastforex
06.2015 - 07.2017
Creative Copywriter
ООО DIKVI
09.2012 - 03.2014
High School Diploma -
Kuban State University
09.2008 - 07.2013