Natalia Robak
Warsaw,14
Summary
Highly skilled finance professional with over 3 years of experience in cash management and payment processing within a Global Business Services (GBS) environment. Demonstrates a strong ability to lead teams, manage complex financial operations, and implement process improvements. Proficient in SAP and experienced in handling various cash application scenarios. Fluent in English and conversational in Spanish, with excellent interpersonal and communication skills. Committed to enhancing operational efficiency and ensuring compliance with internal and external standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead - Cash Management
DSV ISS Sp. Z O.o., Warsaw
2023.09 - Current
- Supervise accurate processing of incoming and outgoing payments and bank account reconciliations.
- Ensure the timely and correct execution of cash flow processes, managing a team of 10 employees.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversee daily operations to maintain process continuity and manage workload during varying intensities.
- Engage in projects to implement new tools and improve the quality of cash management processes.
Operational Process Leader - Cash Management
DSV ISS Sp. Z O.o., Warsaw
2021.09 - 2023.09
- Managed daily cash applications, including verifying, allocating, and booking transactions using SAP.
- Handled petty cash transactions and coordinated bank account reconciliations.
- Prepared and executed manual and automatic payments, overseeing financial processes for regions including Turkey, USA, Canada, and Saudi Arabia.
- Created and analyzed HIT Rate Unit Pricing reports, collaborating with intercompany, General Ledger, and Accounts Payable departments.
- Evaluated vendor proposals for equipment upgrades or replacements, ensuring selection aligned with business needs both short-and longterm.
- Led root cause analysis efforts to address issues within the production process, identifying corrective actions for long-term resolution.
Customs Assistant (Import/Export)
DSV ISS Sp. Z O.o., Warsaw
2020.12 - 2021.09
- Managed customs administration tasks, including verifying customs and tax information and preparing documentation for customs authorities.
- Ensured proper document circulation and data archiving, collaborating with departments and customers within the DSV ISS Center.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Engineering - Logistics Management
Wyższa Szkoła Bankowa
02.2023
Skills
- Cash Management & Application: Expertise in processing incoming and outgoing payments, bank reconciliation, and cash flow reporting.
- Leadership & Team Management: Proven experience in supervising teams, ensuring accuracy, compliance, and process continuity, especially during high-intensity periods.
- Process Improvement: Skilled in optimizing cash application processes, implementing new tools, and enhancing quality through effective customer relations.
- Compliance & Reporting: Strong focus on compliance with company policies and regulations, supporting audit processes, and delivering KPI reports.
- Technical Proficiency: Advanced skills in SAP, CW1, and Microsoft Office suite (Excel, Word, PowerPoint).
- Quality Control: Experienced in using various inspection techniques and quality management tools to enhance product reliability and customer satisfaction.
Certification
- Advanced training in SAP and cash management tools.
- Participated in workshops focused on process improvement and team leadership.
Travel, sports, planning, personal development
- Travel: Passionate about exploring new cultures, countries, and experiences. Enjoys visiting different destinations to learn about their history, traditions, and local lifestyles, which broadens perspective and understanding of the world.
- Sports: Active participation in various sports to maintain a healthy lifestyle and stay physically fit. Enjoys both individual activities like running and swimming, as well as team sports that promote teamwork, discipline, and strategic thinking.
- Planning: Highly organized and detail-oriented, with a strong interest in planning events, projects, or personal activities. Enjoys setting goals, creating actionable plans, and ensuring efficient execution to achieve desired outcomes.
- Personal Development: Committed to continuous learning and self-improvement. Regularly engages in activities that enhance skills, knowledge, and personal growth, such as reading, attending workshops, or pursuing online courses in areas of professional and personal interest.
Languages
Polish
Native language
English
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Team Lead - Cash Management
DSV ISS Sp. Z O.o., Warsaw
2023.09 - Current
Operational Process Leader - Cash Management
DSV ISS Sp. Z O.o., Warsaw
2021.09 - 2023.09
Customs Assistant (Import/Export)
DSV ISS Sp. Z O.o., Warsaw
2020.12 - 2021.09
Bachelor of Engineering - Logistics Management
Wyższa Szkoła Bankowa
- Advanced training in SAP and cash management tools.
- Participated in workshops focused on process improvement and team leadership.
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