Natalia Rosa
Zagórze
Summary
Accomplished General Manager at U-Touch Poland Sp.zo.o., adept in financial administration and staff management, significantly enhanced operational efficiency and maximized profit margins. Focused on deadlines and the quality of products and services offered. With consistency, a number of projects have been implemented and successfully completed in high-stress environments.. Interpersonal skills, excellent time management and problem-solving skills are utilized in work.
Overview
15
15
years of professional experience
Work History
General Manager
U-Touch Poland Sp.zo.o.
07.2019 - Current
- Supervising purchasing, logistics, administration, RnD and production;
- Coaching and motivating;
- Developing and implementing operational and cost-saving strategies;
- Creating, implementing and executing budget plans;
- Negotiating terms of cooperation with key customers;
- Negotiating price and service with customers and vendors to maximise profit;
- Building relationships with key customers and suppliers;
- Monitoring the execution of day-to-day targets;
- Implementing and coordinating quality management system ISO;
- Preparation of financial reports for Board Members;
- Reporting achievements on a monthly, quarterly and annual basis.
Head of Administration and Finance
U-Touch Poland Sp.zo.o.
03.2017 - 07.2019
- Maintaining personnel records and updating internal databases to support document management;
- Negotiating and executing contracts on behalf of company;
- Hiring, managing and training employees, setting and monitoring goals, conducting performance reviews and managing employee salaries;
- Creating financial reports, presentations and other materials for Board Members;
- Evaluating project applications and verifying with outline specifications to approve, reject and recommend adjustments;
- Creating and overseeing the company's budget;
Office Administration Specialist
U-Touch Poland Sp.zo.o.
04.2015 - 03.2017
- Interacting with customers by phone, email, or in-person to provide information;
- Coordinating communications, financial processing, registration, recordkeeping, and other administrative functions;
- Inputting data into spreadsheets and databases;
- Coordinating travel arrangements for staff members;
CitiGold Client Relationship Assistant
Bank Handlowy W Warszawie S.A. Citi Bank
01.2012 - 01.2013
- Servicing key customers in the area of account maintenance and investment product servicing;
- Preparing documentation in accordance with procedures and entering customer instructions into the banking system;
- Taking care of the efficient organization of work in the Bank Branch;
Quality and Control Specialist
Bank Handlowy W Warszawie S.A. Citi Bank
01.2011 - 01.2012
- Supervising compliance with procedures;
- Preparing the Branch for audits in terms of compliance with procedures and data protection;
- Responsibility for compliance of cash balances held;
- Handling customer complaints;
- Overseeing compliance of system records and compliance of documentation;
- Monitoring the work of employees for compliance with compliance with procedures and protection of customers' personal data.
Customer Service Officer
Bank Handlowy W Warszawie S.A Citi Bank
01.2010 - 01.2011
- Responding to customer inquiries to provide information on bank accounts, policies, products and services;
- Processing money transfers, deposits and withdrawals.
- Reviewing and analyzing transactions to verify proper processing according to established quality standards;
- Training of new employees at the Bank's headquarters in Warsaw.
Education
Ph.D. - Legal And Economic Aspects in Supervision Capital
Wyższa Szkoła Biznesu - National Louis University
Nowy Sącz, Poland06.2010
Master of Arts - Financial Management
Wyższa Szkoła Biznesu - National Louis University
Nowy Sącz, Poland06.2009
Bachelor of Arts - Marketing & Management
Wyższa Szkoła Biznesu - National Louis University
Nowy Sącz, Poland06.2009
Skills
- Business Administration
- Financial Administration
- Project Management
- Staff Management
- Supply Chain Management
- Analytical Skills
- Operations Oversight
- Expense Control
- Workflow Planning
Languages
Polish
Native language
English
Advanced
C1
Timeline
General Manager
U-Touch Poland Sp.zo.o.
07.2019 - Current
Head of Administration and Finance
U-Touch Poland Sp.zo.o.
03.2017 - 07.2019
Office Administration Specialist
U-Touch Poland Sp.zo.o.
04.2015 - 03.2017
CitiGold Client Relationship Assistant
Bank Handlowy W Warszawie S.A. Citi Bank
01.2012 - 01.2013
Quality and Control Specialist
Bank Handlowy W Warszawie S.A. Citi Bank
01.2011 - 01.2012
Customer Service Officer
Bank Handlowy W Warszawie S.A Citi Bank
01.2010 - 01.2011
Ph.D. - Legal And Economic Aspects in Supervision Capital
Wyższa Szkoła Biznesu - National Louis University
Master of Arts - Financial Management
Wyższa Szkoła Biznesu - National Louis University
Bachelor of Arts - Marketing & Management
Wyższa Szkoła Biznesu - National Louis University
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