NATALIA VOLCHKEVICH

- Acting as the main point of contact, managing client needs, and fostering strong relationships.
- Working with client requirements and collaborating with technical teams to provide tailored IT solutions.
- Coordinating project delivery to ensure timely and successful implementation.
- Identifying opportunities to upsell services and drive account growth.
- Handling contract negotiations and renewals to ensure client retention.
- Addressing and managing client issues by coordinating with internal teams to ensure satisfaction.
- Staying up-to-date with new company IT services and aligning them with client needs.
- Reaching out to dormant accounts, restarting communication to drive new business.
- Conducting initial calls with potential clients to assess needs and introduce company offerings.
- Collaborating with the marketing team on lead generation campaigns and following up with potential clients.

• developing growth strategies and plans
• conduct research to identify new markets and customer needs
• increasing client base
• drafting and reviewing contracts
• reporting on successes and areas needing improvements
• building a strong connection with the potential client
• preparation and delivery of proposals
• network with past or existing customers in order to maintain links and promote additional services
• contribute to production team meetings to update and inform on client's business needs
• collaborating with internal departments to facilitate client's need fulfillment
• resolving complaints and preventing additional issues by working on improving processes
• acting as a client advocate with a focus on improving the experience

• understanding of customers' specific business needs to suggest the best solution during the initial meetings
• ensuring quality of service by building a strong connection with the potential client and explaining specifications of company's processes
• preparation and delivery of presentations of solution approach and proposal to customers
• development of effective sales plans
• advise on software features and important for the MVP core features
• network with past or existing customers in order to maintain links and promote additional services
• manage workload in order to organize and prioritize daily and weekly goals
• conducting HR interviews with candidates for the internal IT academy
• collecting feedback from academy students to suggest improvements into the educational process
• managing enrolment process in the it academy

- Achieving growth and sales targets by successfully managing the store sales team
- Training and overseeing development of store associates; knowing current talent and preparing talent for advancement and growth
- Supervising and coaching associates in the performance of their duties; completing performance reviews and providing feedback; holding team responsible and accountable for results
- Communicating and partnering with home office on a daily basis about new promotions, arrival of new collections, feedback, ideas and sharing results.
- Planning, organizing, and supervising inventory process
- Displaying merchandise and promotional materials in accordance with corporate merchandising plans
- Creating promotional planner to meet the needs of the business
- Delivering and encouraging other associates to deliver excellent customer service

• Created and executed promotional plans to drive sales; strategic event planning
• Cooperated and communicated with Cruise Director, other crew members and general store manager to drive sales by focusing and creating higher guest traffic into the stores
• Mentored, developed and coached jewelry team by using my expertise, experience, trainings on sales techniques.
• Hosted seminars, raffles, special events to drive traffic and revenue inside of the store and other ship locations

- Created and executed plans to drive sales resulting in excess of $3.5 million annually, on Luxury Cruise-lines through strategic sales event planning and execution, trend analysis and talent development.
- Delivered an outstanding guest experience through leadership and consistent team training
- Maintained excellent visual merchandising standards according to brand's guidelines; optimized retail sales space for maximum revenue
- Managed inventory by leading and executing regular monthly cycle counts and annual physical counts. - As the result achieved – constantly decreasing shrink percentage on board
- Cooperated and communicated with general store manager to drive sales by focusing and creating higher guest traffic into the stores
- Communicated and partnered with Starboard Cruise Services home office on a daily basis about new promotions, arrival of new collections, feedback, ideas and sharing results.
- Mentored, developed and coached highly professional teams by using my expertise, experience, trainings on sales techniques.
- Worked with revenue partners on board on driving revenue and maintaining cruise line's standard