Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Languages
Timeline
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Natalia Zaboklicka

Natalia Zaboklicka

Wolomin

Summary

Experienced cabin crew member with 9+ years in customer service within aviation, tourism, and retail. Dedicated to passenger comfort, safety, and delivering exceptional experiences. Adaptable to various service standards, having worked for multiple airlines. Recognized for positivity, flexibility, and consistently exceeding expectations.

Overview

8
8
years of professional experience

Work History

Cabin Crew Member

Avion Express
01.2025 - 05.2025
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures
  • Operated as cabin crew for multiple partner airlines under Avion Express, consistently adapting to diverse service standards, safety procedures, and brand requirements while ensuring top-level passenger care and compliance with each carrier's protocols

Waitress

VED
04.2024 - 11.2024
  • Maintained a clean, organized, and welcoming environment
  • Resolved customer inquiries and complaints
  • Took and delivered accurate orders, communicated effectively with kitchen staff, and ensured food and beverages were served on time

Cabin Crew Member

Ryanair
01.2023 - 02.2024
  • Responded effectively to emergencies, including medical situations and evacuation procedures
  • Assisted passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring mobility assistance
  • Delivered exceptional customer service
  • Helped and supported coworkers during busy and challenging times and making sure the team worked well together and stayed efficient

Healthcare Support Specialist

Luxmed
12.2021 - 12.2023
  • Provided patients with accurate medical information, answered inquiries, and assisted in understanding healthcare services and treatment options
  • Delivered exceptional customer service, addressing patient concerns with empathy and professionalism
  • Supported doctors by managing patient records and updating information

Entertainer

TUI
03.2019 - 10.2021
  • Collaborated with event organizers and team members to ensure seamless execution of entertainment programs
  • Maintained high energy and a positive attitude, creating a fun and welcoming atmosphere.
  • Designed and executed interactive activities, games, and performances for hotel guests

Sales Specialist

TOUS
09.2017 - 02.2019
  • Provided personalized, high-level customer service
  • Consistently exceeded sales targets by delivering tailored recommendations and upselling premium products.
  • Managed inventory and merchandising

Education

High School -

Liceum Marszalka Jozefa Pilskudkiego
06.2017

Valid Cabin Crew Medical Certificate -

02.2028

Cabin Crew Attestation (CCA) -

02.2023

Matura Exam Diploma - English

06.2017

Skills

  • Adaptability
  • Problem Solving
  • Customer Service Excellence
  • Safety and Emergency Management
  • Great Communication Skills
  • Reliability and punctuality
  • Safety awareness

Hobbies and Interests

  • Personal development
  • Fashion
  • Sports
  • Good Book

Personal Information

  • Date of Birth: 10/02/98
  • Nationality: Polish

Languages

English
Bilingual or Proficient (C2)
Swedish
Beginner (A1)
Spanish
Beginner (A1)

Timeline

Cabin Crew Member

Avion Express
01.2025 - 05.2025

Waitress

VED
04.2024 - 11.2024

Cabin Crew Member

Ryanair
01.2023 - 02.2024

Healthcare Support Specialist

Luxmed
12.2021 - 12.2023

Entertainer

TUI
03.2019 - 10.2021

Sales Specialist

TOUS
09.2017 - 02.2019

Valid Cabin Crew Medical Certificate -

Cabin Crew Attestation (CCA) -

Matura Exam Diploma - English

High School -

Liceum Marszalka Jozefa Pilskudkiego

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Natalia Zaboklicka