Summary
Overview
Work History
Education
Skills
LANGUAGES
AVAILABILITY
Timeline
Generic
Open To Work

Natalia Zakharchenko

Senior Operations Manager
Wroclaw

Summary

Senior-level Operations and Program Leader with over 10 years of experience in overseeing strategic delivery, operational excellence, and business process optimization across IT, education, and retail sectors. Proven track record in managing large-scale programs with over 300 FTEs, supporting P&L and financial forecasting, and implementing governance models that enhance service delivery and cross-functional alignment. Strong stakeholder engagement at the executive level demonstrates a commitment to enabling business growth and driving operational transformation. Recognized for building high-performing teams, creating impactful training programs, and fostering volunteer and client engagement initiatives while simplifying complex challenges through collaborative problem-solving.

Overview

15
15
years of professional experience

Work History

Senior Manager, Operations / Head of Project Management Discipline

EPAM Systems
02.2020 - Current
  • Directed operations for a portfolio of 45+ projects involving 300+ team members, delivered for a major European e-commerce marketplace. Responsibilities included workforce planning, staffing strategy, delivery governance, and performance tracking.
  • Supported P&L simulations and financial forecasts, contributing to budgetary efficiency and informed decision-making.
  • Introduced simple but effective automation initiatives that made everyday work faster and more consistent.
  • Created clear onboarding flows, knowledge bases, and satisfaction surveys that helped teams feel supported and focused.
  • Built strong communication habits with stakeholders to prevent escalations and align delivery with expectations.
  • Headed global Project Management discipline, running assessments with over 100 experts and 200 candidates yearly with transparent and fair evaluation.
  • Summarized and presented key performance insights to senior leadership to support strategic decisions.
  • Facilitated international knowledge-sharing initiatives to enhance best practices and support competency development.
  • Managed development of 'PM Essentials' training — completed by over 70 participants with an average satisfaction score of 4.8/5; now used as a standard program across the organization.
  • Coordinated internal efforts to explore new markets in Kazakhstan across sectors like education, oil & gas, finance, and govtech.
  • Organized volunteer programs within the company to support refugee-focused initiatives for employees.
  • Used SharePoint as an internal knowledge-sharing and document management hub.
  • Worked with CRM systems to process internal contracts and initiate legal and deal approval workflows.

Manager – People Programs & Operations

EPAM Systems
10.2020 - 12.2022
  • Drove employee programs that helped people feel recognized and involved — including feedback campaigns and engagement surveys.
  • Supported international team coordination by optimizing cross-functional processes and workforce planning.
  • Managed event planning, budgets, and vendor relationships for key internal projects.
  • Created simple, useful training videos like 'Feedback during 1-to-1' (650+ views) and 'How to Handle Negative Assessment Results' (200+ views).
  • Launched an employee lifecycle video that received 23,500+ views and became part of onboarding.
  • Launched internal information portals for Assessment, Feedback, and Competency programs to improve accessibility and adoption.
  • Brought together experts from 7 countries for a large in-person event focused on growth and collaboration.

Senior People Programs Specialist

EPAM Systems, Inc
07.2018 - 10.2020

People Programs Specialist

EPAM Systems, Inc
07.2016 - 07.2018

Associate People Programs Specialist

EPAM Systems, Inc
08.2014 - 07.2016

Project Administrator – Education & Certification

IBA Institute
08.2010 - 08.2014
  • Helped set up the IT systems and processes for testing programs used across the country.
  • Tracked budgets, contracts, and relationships with vendors to ensure smooth operations.
  • Managed the daily work of the testing center and made sure everything ran on time.
  • Brought in PMP certification exams in paper format — a first for the institute.
  • Created the institute’s first social media presence, helping build trust and visibility.

Education

Usability & UX

ITMINE Training Center
05-2017

MBA - School of Business and Management

Belarusian State University
04-2015

Specialist - Actuarial Science

Belarusian State University
07-2009

Skills

  • Program & Portfolio Leadership
  • Operations management
  • Cross-functional team coordination
  • Budgeting & Forecasting
  • P&L Support
  • Process set up and Management
  • Customer Satisfaction & Survey Programs
  • Stakeholder & Executive Engagement
  • People Development
  • Training Program Design
  • Data-driven decision making
  • Communication Management

    • Tools: MS Office, Miro, Jira, Power BI, Confluence, Azure DevOps, Google Suite, SharePoint, CRM systems

LANGUAGES

English - Fluent
Russian - Native
Polish - Novice

AVAILABILITY

Open to relocation or hybrid work in Poland, Spain, or Portugal

Timeline

Manager – People Programs & Operations

EPAM Systems
10.2020 - 12.2022

Senior Manager, Operations / Head of Project Management Discipline

EPAM Systems
02.2020 - Current

Senior People Programs Specialist

EPAM Systems, Inc
07.2018 - 10.2020

People Programs Specialist

EPAM Systems, Inc
07.2016 - 07.2018

Associate People Programs Specialist

EPAM Systems, Inc
08.2014 - 07.2016

Project Administrator – Education & Certification

IBA Institute
08.2010 - 08.2014

Usability & UX

ITMINE Training Center

MBA - School of Business and Management

Belarusian State University

Specialist - Actuarial Science

Belarusian State University

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Natalia ZakharchenkoSenior Operations Manager